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What does it take to run a top-notch healthcare practice? Discover the secrets from Vivienne Hann, the COO of Northridge Integrated Health, who brings a wealth of experience and insights from her journey in the medical field. Vivienne opens up about her roots in her parents' medical practice and her educational background in law, business, and psychology. She also shares her transformative experiences in managing multiple imaging centers and the critical importance of aesthetics and cleanliness in reflecting a practice's professionalism. Vivienne's leadership philosophy shines through as she highlights the need for staff support, the value of being heard, and fostering a sense of ownership among employees, even those on salary.

Explore the often-overlooked role of front desk staff in shaping patient experiences. Vivienne explains how the demeanor and friendliness of front desk personnel can set the tone for an entire visit, emphasizing the power of eye contact and warm interactions. We also dive into the complexities of managing payment collections, comparing the different approaches taken by seasoned employees versus newcomers. This conversation underscores the importance of experience and the unique challenges faced in practice management. Join us for this insightful episode that delves into the operational intricacies and leadership philosophies behind a successful healthcare practice.

Vivienne Hann

LinkedIn: https://www.linkedin.com/in/vivienne-hann-b8a708247/

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Production of Podcast: VISUALS BY MOMO