• Ep 7: ‘It’s Not About The Pickles’ - Your Credo To Dig Deeper Into Customer Complaints

  • Oct 10 2024
  • Length: 24 mins
  • Podcast

Ep 7: ‘It’s Not About The Pickles’ - Your Credo To Dig Deeper Into Customer Complaints

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  • Summary

  • Within Chick-fil-A, Darryl has had countless experiences where guests have what appears to be disproportionate anger to an an offense (ex. pickles on a sandwich). Curiosity and care have been a panacea to this and have enabled him to WOOO better over time
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