• Ep#44: Design Thinking in Action - The SWAT Approach to Business Transformation

  • Mar 3 2025
  • Length: 1 hr and 6 mins
  • Podcast

Ep#44: Design Thinking in Action - The SWAT Approach to Business Transformation

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  • Summary

  • When Fonterra - a dairy cooperative in Aotearoa New Zealand - faced a critical workforce shortage, the usual ways of working weren't going to deliver the outcomes they needed. Enter the SWAT approach to business transformation - a fit-for-purpose, multi-disciplinary way to tackle critical business challenges. In this episode, Dr Dani and Designer Peter welcome Suzie Lewisham - People and Culture Director for the COO division at Fonterra, for an inside look at their award-winning approach to transforming business at pace.

    In this episode, you will

    • Learn about the SWAT approach to transforming business at pace

    • Understand how creating a fit-for-purpose approach unlocks faster, smarter solutions to critical business challenges

    • Discover how to bring together multi-disciplinary teams to break through silos and accelerate progress

    You can connect with Suzie Lewisham on LinkedIn. Suzie and Dr Dani have captured their learnings and process from this award-winning work in a white paper, which you can access at designthinkerinstitute.com/swatapproach
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