Episode 11: Silence Isn’t Leadership
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Episode 11: Silence Isn’t Leadership
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About this listen
This one’s personal. In this episode of The Director’s Dispatch, John Barney and Hilton Chapman kick things off with a big announcement—John’s new book, Lead Young, is officially out. But more importantly, they dive into the real conversations that matter in 911 leadership.
From National Public Safety Telecommunicators Week to the everyday grind behind the headset, this episode is all about accountability, culture, and showing up—even when it’s hard. John and Hilton break down why silence isn’t neutral, how small things become big problems when ignored, and what it truly means to lead with consistency over credit.
They talk about the realities of dispatcher life, the weight leaders carry, and why being present matters more than pizza parties. This episode will challenge you, push you, and remind you why your voice—and your leadership—matters.