Episode 12: Dealing with Difficult Customers-Problem Solving and Conflict Resolution
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Episode 12: Dealing with Difficult Customers-Problem Solving and Conflict Resolution
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About this listen
In this episode of Roof Wars, Chad and David tackle one of the toughest challenges in commercial roofing: handling frustrated and upset customers. Learn why missed expectations often go unspoken, how to recognize the signs before they become deal-breakers, and why adopting a culture of extreme ownership can turn negative feedback into business growth. You will also discover how refining your service journey can strengthen client trust and drive long-term success.
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