• Episode 149: Moments Insight, Elevation and Connection: How to turn clients in to Raving Fans with Blake Grewal

  • Nov 18 2024
  • Length: 37 mins
  • Podcast

Episode 149: Moments Insight, Elevation and Connection: How to turn clients in to Raving Fans with Blake Grewal

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  • Summary

  • In this episode Virginia and Blake Grewal talked about:

    1. How Blake began his entrepreneurial journey
    2. Why great customer experience design matters
    3. Blake’s Six-Week Raving Fans Sprint
    4. 3 Critical customer journey touch points
    5. How to turn customers into raving fans

    Key Takeaways:

    • The best businesses provide GREAT experiences
    • What do your clients think of your service?
    • Your customers need quick wins
    • When it comes to customer experience, think in “moments”

    Connect with Blake Grewal:

    Find Blake on LinkedIn to learn more about his work and insights into networking effectively:

    https://www.linkedin.com/in/blakegrewal/

    Free Resource: Client HealthScore Tool

    https://gx6qgh533pg.typeform.com/to/QBFht1OA?typeform-source=www.linkedin.com

    Connect with Virginia:

    https://www.bbrpodcast.com/
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