When a footlong deal turns into a food ordering disaster, you know it’s time to unwrap the significant issues behind the sandwich counter. Was it the fault of a poorly designed app? A disinterested employee? Or was it Jeffrey’s bold choice of a new haircut, old shirt, and bike helmet ensemble that sunk the situation?

In this deli-sliced episode of Biz-Souls, your favorite hosts Rona Lewis and Jeffrey Hansler chew over Jeffrey’s Subway saga leaving a bad taste for franchisers and franchisees. Holding the mayo won’t solve this problem.

Is this a case of franchise freedom gone too far? Should Subway have taken a page out of Ray Kroc’s playbook from Biz-Souls Episode 99: “Why Consistency Matters” or in this case ‘Why McConsistency Matters”? Or is this just a culture crisis like we explored in Biz-Souls Episode 138: “Slay the Villain of Culture Stagnation”?

Tune in as we dive into:

• When a $5 footlong turns into a $0 frustration!

• Why business systems can make or break the brand!

• McDonald’s golden playbook vs. franchise freestyling!

• The soul-sucking effect of employee apathy (Episode 147: “Managers Not Okay” nods in sympathy)!

• And yes - bike helmet fashion tips from Jeffrey!

Don’t forget to like, share, and subscribe—because even if your sandwich dreams are crushed, your podcast feed shouldn’t be. Help spread the Biz-Soul sauce by toasting this episode on your favorite platform. (No app required, we promise.)