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In this episode, David and Lucas are joined by Brian Herron, CEO of Opus IVS. Brian discusses the benefits of accessibility in the repair industry, emphasizing how the Right to Repair promotes competition and ensures consumer safety. David and Brian also discuss the proactive efforts by manufacturers like Toyota, who release diagnostic tools to independent shops, contributing to better repair outcomes. Additionally, they highlight the quality and supply challenges between OE and aftermarket parts, underscoring the growing preference for OE parts due to their reliability and sometimes more competitive pricing.

00:00 Years advertising and evolving car repair industry.
04:54 Car deck's rise, right to repair relevance debated.
08:25 Collision repairs now require OEM post-scan software.
10:43 Does pushing right to repair alienate cooperatives?
13:08 OE parts more competitive; aftermarket quality declining.
18:17 Diagnosing post-lightning car requires advanced tools.
21:54 Industry systems cause inefficiencies and creative fixes.
24:17 Hourly hybrid pay prevents employee complacency.
29:12 Aftermarket diagnostic tool success following Opus acquisition.
30:10 Building something different in a consolidating industry.
35:40 Prefer in-house repairs due to dealer delays.
39:30 Issues with Nissan transmission warranties and programming.
41:31 Organization connections provide solutions and support effectively.
44:23 Repair friction impacts profitability in car industry.
47:11 Opus helps MSOs grow through calibration support.
50:28 ETI expanding to Europe; enhancing OEM relationships, access.
53:13 Affirmative agreement between two individuals.