Podcast Episode Synopsis

In this 20-minute episode, Jen Wallace sits down with Keith, a small business owner of Brisbane City Pest Control, to discuss the journey of growing a business, the challenges of leadership, and the transformative power of building strong team connections. Keith shares insights into how hiring an executive assistant, Mariah, revolutionized his business operations, restored work-life balance, and fostered a supportive, family-like culture. Together, Jen and Keith explore the importance of trust, empowerment, and effective communication in creating a thriving workplace. They also dive into the value of setting boundaries, developing leadership skills, and leveraging tools like personality assessments to strengthen team dynamics.

Episode Breakdown

[00:00 - 02:30] Introduction
Jen introduces the podcast's focus on culture, leadership, and team connection. She welcomes Keith and sets a friendly, conversational tone with some light-hearted banter.

[02:31 - 06:00] Keith’s Business Journey
Keith shares how his experiences working for multinationals inspired him to start his own pest control business, emphasizing his mission to treat clients with care and build relationships.

[06:01 - 10:30] Challenges of Running a Small Business
Keith opens up about the overwhelming early years of running his business and the pivotal moment when he realized he needed support. Jen and Keith discuss the challenges of wearing multiple hats and the decision to hire Mariah as an executive assistant.

[10:31 - 14:00] Building Trust and Team Dynamics
The duo explores how Keith built trust with Mariah, emphasizing open communication, autonomy, and collaboration. Keith shares his philosophy of creating a workplace free from micromanagement while fostering accountability.

[14:01 - 17:30] Work-Life Balance and Business Growth
Keith highlights how delegating tasks and implementing new procedures gave him more time for family and personal growth. The conversation shifts to how Mariah’s contributions and autonomy empowered her to thrive and helped the business flourish.

[17:31 - 19:00] Leadership Advice for Small Business Owners
Keith offers actionable advice: invest in professional development, implement tools like eDISC assessments to understand team dynamics, and focus on fostering a supportive workplace culture.

[19:01 - 20:00] Closing Thoughts
Jen and Keith reflect on their partnership and the importance of maintaining a growth mindset. The episode ends on a lighthearted note with gratitude and humor.