It’s that time again… for a new episode of What the M! This week, Kent and Steve interview Jodi Gaines, Chief Executive Officer at Claims Recovery Financial Services (CRFS).

Jodi began her career as an insurance claims clerk at Anchor Mortgage Services in 1989, where she became enamored with the mortgage servicing industry. In 2002, she created CRFS- a company which has since grown to over 600 employees- at her kitchen table. In 2019, Jodi left CRFS to work on other initiatives, including joining the New York MBA and working her way through the ranks of the Executive Board up to President. She has since returned to her role at CRFS as Owner and CEO. CRFS is a vendor and service provider to servicers, sub-servicers, and investors within the mortgage industry. Among other services, CRFS partners with clients to help them recover funds they are owed from HUD from any property that has gone through loss mitigation or foreclosure.

Jodi’s 35-year history in the mortgage servicing industry makes her uniquely suited to explain the evolution of the claims process, from technology to the latest loss mitigation developments, and we are fortunate to have her on the show!

Welcome to What the M, Jodi!

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A huge thank you to our Season 2 sponsor, Guardian Asset Management -

Guardian Asset Management is THE one-stop shop for lenders, servicers, hedge funds, residential and commercial property investors, and government entities that need a full suite of property management solutions under one roof.