
Experience & Excellence: The Rise and Fall (and Rise Again) of Customer-First Companies
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About this listen
Episode Links
- Explore what factors are at play when Walgreens shutters close to 1,200 stores over the next three years.
- Find out just how badly the plexiglass move affected Walgreens.
- Walgreens’ Executives admit that the shoplifting threat was ‘overstated’ as they grapple with the customer fallout.
- Walgreens' CEO discusses the flip side of investing in increased security.
- Cal Newport shares his TikTok experience.
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