For The Love of Revenue Cycle

By: Vanessa Moldovan
  • Summary

  • Did you ever wish that you had a physician revenue cycle expert and mentor with over 20 years of experience whispering success secrets in your ear? That’s exactly what you will get when you tune into For the Love of Revenue Cycle hosted by me, Vanessa Moldovan. My career and my life have brought me a wealth of knowledge and I can’t wait to share with you. My passion is to help others in the industry to reach their full potential and find success in the wonderful, crazy world of physician revenue cycle. Whether you are a beginner, expert, physician, consultant, educator or just plain curious, each episode is designed to immediately apply to your career, business and operations. Join me each week as we tackle the topics, trivia and triumphs of revenue cycle. Let’s discover our full potential together.
    2021
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Episodes
  • 10/30/24 Live Q&A Mastering Payer Defense
    Oct 31 2024

    Mastering Payer Defense

    In this episode, Vanessa Moldovan, CEO and founder of 'For the Love of Revenue Cycle,' dives deep into the complexities of downcoding and mastering payer defense strategies. She discusses essential steps including understanding contracts, interacting effectively with payers, and leveraging legal options and state insurance commissions. Vanessa also shares insights gathered from a healthcare attorney specializing in defending providers against insurance companies. Tune in to learn actionable strategies to safeguard revenue and ensure fair payment while maintaining professional relationships with payers.

    00:00 Introduction and Overview

    00:13 Understanding Downcoding

    00:53 Expert Insights and Strategies

    02:20 Importance of Contracts in Payer Defense

    03:49 Presenter's Background and Expertise

    06:00 Webinar Disclaimer and Initial Questions

    07:10 Best Practices for Denial Escalation

    11:39 Identifying and Addressing Downcoding

    19:58 Effective Payer Conversations

    29:22 Navigating Payer Relations and Contracting

    31:01 Effective Appeal Strategies

    33:40 Documentation and Professionalism

    37:43 Leveraging State Insurance Commissions

    43:33 Filing Grievances: Medicare and Commercial Plans

    48:47 Legal Complaints and Final Steps

    52:19 Q&A and Closing Remarks

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    57 mins
  • Tech-Enabled RCM, Live Webinar (Recorded 10/18/24)
    Oct 22 2024

    Transforming Healthcare Revenue Cycle with Technology and Human Expertise

    Join Vanessa Moldovan, CEO and founder of For the Love of Revenue Cycle as she delves into the intersection of innovative technology and Revenue Cycle Management (RCM). Discover the critical role of technology such as Artificial Intelligence (AI), Large Language Models (LLMs), and Software as a Service (SaaS) in optimizing financial processes and patient data management.

    This episode covers essential topics including vendor selection, key technological terms, and the importance of human factors in successful technology adoption. She tackles common objections to new technology, and provides practical strategies for evaluating software solutions and maximizing the benefits of software demos.

    Learn how to balance human intervention and automation to achieve efficiency and long-term financial success. For more information, contact Vanessa at vanessa@ftlorc.com and connect via LinkedIn or Facebook.

    00:00 Introduction and Webinar Overview

    00:11 About Vanessa Moldovan

    00:48 Mission and Services

    01:58 Importance of Technology in Revenue Cycle

    05:50 Key Terms in Technology

    09:37 Understanding Information Technology

    11:31 Software as a Service (SaaS)

    28:50 Human Factor in Technology

    35:49 Challenges in Revenue Cycle Management

    36:57 Understanding Common Objections to Technology Adoption

    37:55 Overcoming Resistance and Bad Experiences

    40:07 Perception of High Costs and Value Challenges

    42:34 Preparing for Technology Demos

    44:46 Maximizing Demo Effectiveness

    50:39 Evaluating Technology Integration and Support

    01:03:36 Exploring Innovative Technologies in Revenue Cycle

    01:10:29 Conclusion and Contact Information

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    1 hr and 11 mins
  • Live Denials Q&A 10/15/24 - Tips for Denial Beginners
    Oct 16 2024

    Mastering Medical Billing: Overcoming Claim Denials and Utilizing Key Resources

    In this comprehensive episode, we dive deep into various medical billing challenges and solutions. Key discussions include handling billing issues with UnitedHealthcare, specifically around lab claims and CLIA validation, and addressing billing problems with Medicare Advantage and other insurers like Cigna and Blue Cross. We offer practical advice on resubmissions, correct coding, and documentation to avoid denials. The importance of leveraging resources such as the AAPC website, MACs for webinars, and networking for educational support is emphasized. The episode features expert insights, such as those from healthcare attorney on combating downcoding and dealing with insurance companies. New and experienced billers alike can benefit from tips on maintaining contact lists, timely filings, and utilizing payer portals effectively.

    00:00 Introduction and Initial Query

    00:18 Clarifying the Issue with Modifier 90

    01:00 Understanding CLIA Requirements

    05:25 Dealing with UnitedHealthcare Denials

    07:12 Exploring Other Potential Issues

    09:33 Addressing Sentara Insurance Glitch

    12:00 Blue Cross Medical Advantage Claim Issues

    18:06 Cigna Appeal Process Challenges

    22:01 Medicare Advantage Plan Denials

    26:44 Medicare Billing Challenges

    27:17 Humorous Anecdotes and Introductions

    28:02 Addressing New Biller Concerns

    30:06 Sharing Tips and Resources

    31:33 Useful Websites and Tools

    34:08 Insurance Company Contacts

    35:02 AAPC Website Resources

    36:32 Medicare Denial Codes and Policies

    37:43 Importance of Bookmarking Resources

    39:20 Access to Payer Portals

    40:47 Training and Networking

    42:00 Medicare Billing Programs

    44:42 Final Thoughts and Suggestions

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    54 mins

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