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Curious about what it takes to stay ahead in the fast-paced world of retail and technology? Andrew Laudato, COO of Vitamin Shoppe, joins us to uncover the secrets behind his transformative career journey, from pivotal college decisions to navigating dynamic roles at major retailers like Bath & Body Works and Pier 1 Imports. Tune in to hear how Andrew's passion for people-oriented work and his strategic moves across industries have shaped his approach to leadership, innovation, and community building in the ever-evolving retail landscape.

We've got an insightful exploration of building robust IT infrastructures that keep retail businesses agile and competitive. Discover how transitioning from monolithic structures to composable architecture is akin to piecing together a versatile Lego set, enabling retailers to scale and adapt quickly to new technologies. Andrew shares the vital strategies of data visualization and enterprise design that are crucial for maintaining stability and security while fostering innovation. You'll learn why avoiding hardcoding is essential for flexibility and how a strategic enterprise architect plays a pivotal role in retail evolution.

Ever wondered how AI can revolutionize customer service and operations? Listen as Andrew sheds light on the innovative use of AI and technology at Vitamin Shoppe, from real-time translation tools to strategic telehealth partnerships that enhance health and well-being. We delve into the significance of mentorship and curiosity in navigating technological changes, with Andrew reflecting on personal stories and insights from mentors who've influenced his integrity and leadership style. This episode wraps up with thoughts on standing out in a changing world, emphasizing cultural understanding, practical experience, and the power of teaching to enhance one's expertise.

Biography:
Andrew Laudato is the Executive Vice President and Chief Operating Officer of The Vitamin Shoppe, a leading health and wellness retailer. In this role, he leads operations across e-commerce, information technology, enterprise project management, supply chain, strategic sourcing, quality, and commercialization. Passionate about the fusion of people, process, and technology, Andrew is a recognized leader in digital transformation.

Andrew joined The Vitamin Shoppe in January 2019 as EVP, Chief Technology and Supply Chain Officer. Since then, he has spearheaded the launch of a new technology-driven retail format, introduced personalization initiatives, and improved process efficiency across the supply chain. His efforts earned him a promotion to COO in January 2020.

Before his tenure at The Vitamin Shoppe, Andrew served as Chief Information Officer at Brookdale Senior Living and spent 16 years as CIO at Pier 1 Imports, where he directed technology transformation across all business areas. He began his career at L Brands, a common starting point for many retail veterans.

Andrew is a member of the CNBC Technology Executive Council, the New York City CIO Executive Council, and an executive board member of George Mason University’s Center for Retail Transformation. He also serves on the board of Lideranca, a small business focused on diversity, equity, and inclusion. A past Chair of the National Retail Federation’s CIO Council, Andrew was recognized by the NRF in 2016 for his outstanding contributions to the retail industry.

https://www.linkedin.com/in/andrewlaudato/