💥 We’re live from the ISSA Business GrowthStrategies conference with the first of three special mini episodes! Co-hosts Karina Neff and Caden Hutchens sit down with Channing Johnson, President of KP Building Services, for a powerful conversation on leadership,perfectionism, and scaling tech the right way.

From emotional burnout to building SimonServe (acustom-built operations platform), Channing shares hard-earned lessons on growth, delegation, and trusting your team—plus one unforgettable company ritual involving a headstone.

In This Episode:

🔹 Quick Control:

• Last episode: Scaling Smarter with Alex Crowley and Brad Klein – recorded live from ISSA BGS
• Coming up next: Mini Episodes 2 and 3, featuring more onsite conversations from ISSA HQ

🔹 Clear Cache:

• How perfectionism almost stalled KP Building Services’ growth
• The role of therapy, EO, and executive coaching in becoming a better CEO
• “Trust but verify” as a leadership mindset
• The burial of status quo: a literal headstone and company-wide reset
• Building SimonServe to reduce manual labor, unify operations, and prep for M&A
• Using tech to create role clarity, time savings, and long-term team buy-in
• Launching What’s the Stuck?—Channing’s coaching and consulting venture for ops leaders

💡 Whether you’re leading a BSC, building aplatform, or coaching your team through change, this episode is your permission slip to slow down, let go, and scale smarter.

🎧 Subscribe & Follow Hard Refresh on Spotify, YouTube, or wherever you get your podcasts.

Connect with the Hosts & Guest:
Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/
Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/
Channing Johnson – https://www.linkedin.com/in/channing-johnson-a0833925/