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Future Commerce

Future Commerce

By: Phillip Jackson Brian Lange
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About this listen

Future Commerce is the culture magazine for Commerce. Hosts Phillip Jackson and Brian Lange help brand and digital marketing leaders see around the next corner by exploring the intersection of Culture and Commerce. Trusted by the world's most recognizable brands to deliver the most insightful, entertaining, and informative weekly podcasts, Future Commerce is the leading new media brand for eCommerce merchants and retail operators. Each week, we explore the cultural implications of what it means to sell or buy products and how commerce and media impact the culture and the world around us, through unique insights and engaging interviews with a dash of futurism. Weekly essays, full transcripts, and quarterly market research reports are available at https://www.futurecommerce.com/plus©2024 Future Commerce Economics Leadership Management & Leadership Marketing Marketing & Sales Philosophy Social Sciences
Episodes
  • True Classic Wants to Be a 200+ Year Old Brand
    Jun 6 2025

    Join us for a live session from The Whalies in LA with Bryan Cano, Head of Marketing at True Classic, on a recent meteoric rise to an $850M valuation. Bryan reveals how True Classic is democratizing AI adoption across their organization by turning every employee into a technology architect and maintaining human empathy that drives authentic brand connection. We explore how tactical innovation serves a grander vision: transforming from a men's apparel company into a cultural force that builds confidence and community for decades.

    Maybe AI Can Make Us More Human

    Key takeaways:

    • AI democratization beats top-down mandates: True Classic's most successful AI implementations emerged organically from employees identifying their own repetitive tasks, then building weekend solutions that eliminated Monday-morning drudgery
    • The three-pillar AI framework: An approach that includes Generative (content creation), Operational (workflow automation), and Insights (proactive business intelligence) provides a comprehensive structure for organizational AI adoption
    • Century-scale vision transcends tactics: Brands seeking longevity must graduate from channel arbitrage to culture creation. By moving beyond riding existing cultural waves to generating entirely new categories, they can win and keep customers for years
    • Empathy becomes a competitive advantage: As AI handles data analysis, human intuition and emotional intelligence become the irreplaceable differentiators in brand strategy and customer connection
    • [00:17:20] “AI isn’t going to eliminate our jobs. It’s going to push our brains to the absolute limits. We’ll have to use our imagination more than we ever have.” – Brian Lange
    • [00:17:49] “It’s going to make us more empathetic… As marketers, we’ve obsessed over the data. AI lets us return to thinking about the customer—their life stage, their needs, their emotions.” – Bryan Cano
    • [00:27:09] “Just how Apple made technology accessible, we want to do the same for style and confidence. We want it to be effortless.” – Bryan Cano

    Associated Links:

    • Learn more about True Classic
    • Learn more about Triple Whale
    • Check out Future Commerce on YouTube
    • Check out Future Commerce+ for exclusive content and save on merch and print
    • Subscribe to Insiders and The Senses to read more about what we are witnessing in the commerce world
    • Listen to our other episodes of Future Commerce

    Have any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

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    40 mins
  • [DECODED] Your Positionless Future is Limitless
    Jun 4 2025
    Phillip and Pini decode the implications of operating in a world where generative AI acts as both creative partner and analytical assistant. The walls between departments are dissolving. Roles are becoming more flexible. Tools are learning faster than their users. And the new creative process starts with a prompt.

    Key Takeaways
    1. AI is now the default creative and analytical partner—prompting, planning, and predicting across workflows.
    2. The boundary between job functions is vanishing. Designers analyze data, data scientists shape stories. You no longer need to be a specialist to do specialized tasks.
    3. Context collapse is real. But AI is rapidly learning how to avoid it.
    4. Generalists who can flex across roles (with help from AI) are the new MVPs.
    5. Curiosity beats credentials. The only requirement is a mindset that’s open, iterative, and unbothered by a little ambiguity.
    Key Quotes
    • “It gives you back hours and hours and hours of time... and it’s $100 a month. That’s ridiculous.” – Pini Yakuel
    • “I used to look for excuses to use AI. Now it’s part of my all-day, every-day routine.” – Phillip
    • “You can’t be creative if you can’t lie. And now the computer can lie.” – Pini Yakuel
    • “Instead of having positions, we’ll have roles. You might be 80% designer—but you’ll need to do data too.” – Pini Yakuel
    • “Hire for attitude, not skill. New skills can always be acquired if you have the right mindset.” – Pini Yakuel
    Associated Links:
    • Learn more about Optimove’s platforms
    • Learn more about Positionless Marketing
    • Check out Future Commerce on YouTube
    • Check out Future Commerce+ for exclusive content and save on merch and print
    • Subscribe to Insiders and The Senses to read more about what we are witnessing in the commerce world
    • Listen to our other episodes of Future Commerce
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    31 mins
  • *TEASER* AGI and Brain Hemisphere Surgery
    Jun 3 2025

    Get ad-free episodes and bonus content, including the full recording of this podcast, by joining Future Commerce+ at futurecommerce.com/plus

    • Access to our new Word of Mouth Index with Fairing, a brand new member benefit
    • Save 15% on Future Commerce print journals and merch
    • Exclusive invites to physical events, dinners, and priority invites to industry events (SXSW, Art Basel, VISIONS)
    • Ad-free episodes and bonus content!
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    7 mins
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