Travel Agent Chatter | Friday 15

By: Host Agency Reviews
  • Summary

  • We’ve got two listening delights for you on this channel, folks! 😲 The first is Travel Agent Chatter (TAC), a spotlight interview of a wide variety of travel advisors that we publish every quarter. The second is our shorter, but more frequent Friday 15 series, where every Friday we answer your travel industry questions for — you guessed it — 15 minutes! Travel Agent Chatter -- a Host Agency Reviews audio series -- inspires you with in-depth interviews featuring successful travel agents. We dig into what they do that makes their agencies flourish and how they did it. Transcripts, videos and TAC show notes can be found at https://hostagencyreviews.com/TAC The Friday 15 comes out every Friday at 12pm CT. For 15 minutes over the lunch hour we answer your travel industry questions. Submit your questions at https://hostagencyreviews.com/friday15 Travel Agent Chatter and the Friday 15 are hosted by Steph Lee, the founder of the website Host Agency Reviews and travel industry veteran. She's insatiably curious. A lover of travel, writing, gardening & the stars. Most importantly, she ♥'s her dogs, Fennec and Orion!
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Episodes
  • (174) What is a FAM? Why is GDS avoided by HAs + Which Ones Offer Access? Training Courses After HAR’s?
    Sep 20 2024

    In episode 174 Steph is co-hosting with Heather Kindred of Nexion! Check it out below – a record-breaking four questions that they’ll cover! Tune in this Friday at 12 pm CST.

    1. What is defined as a FAM? Would I be able to describe it as a business trip on my tax filing? Do I have to have any official reports, etc.? –Anonymous

    2. Why are host agencies apprehensive about advisors having access to the GDS systems? Or they say it "takes years" to master? And with some hosts you have to have 2 or more years experience to qualify in order to have access. I used Sabre years ago and it only took a few months to learn and with Sabre Red 360 it seems easier than ever. Reentering the travel industry I have a corporate background and I will be temporarily booking air only until I learn leisure efficiently and using Sabre would be so much easier than using a CRM all I would need is a refresher in Sabre. Please help. Thank you. –Robin B.

    3. Do you have a list of host agencies that have GDS access? —Anonymous

    4. Has anyone purchased any additional training courses beyond HAR's? HAR's has been great for getting me started. I would be lost without it! However, now, after being in business for about six months, I want to learn more, especially about marketing and growing my business. I want something that offers some certification along with a mentorship. In my research, I have found a wide range of costs. Do you have advice on picking a program to leap to next or any programs you love and have found helpful? —Anonymous




    RESOURCES:


    What travel expenses you can (and can’t) write off. https://hostagencyreviews.com/blog/travel-expenses

    Travel Agent FAM Trips: What They Are + How to Find Them + Etiquette (https://hostagencyreviews.com/blog/travel-agent-fam-trip)

    Over 200+ travel agent rates and info on how to access them

    How Travel Advisors Can Make the Most of a Cruise Ship Inspection (https://hostagencyreviews.com/blog/how-travel-agents-can-make-the-most-of-a-cruise-ship-inspection)

    The Definitive Site Inspection Checklist (https://hostagencyreviews.com/blog/definitive-site-inspection-checklist)

    Stephanie Cannon–CPA turned travel advisor–financial resources for advisors (https://withstephaniecannon.com/resources)

    In-depth information on what the GDS (global distribution system) is and which travel advisors use it. https://hostagencyreviews.com/blog/what-is-gds

    Tips on how to become a...

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    24 mins
  • (173) Starting Out as An Advisor – in Canada! Tips for Starting a Host Agency? How to Join a Preferred-Agency Program?
    Sep 13 2024

    In episode 173 Steph and Lindsay Taylor answer a bunch of excellent questions submitted by you, our faithful viewers and listeners. If you have a question, by the way, send it our way at https://hostagencyreviews.com/friday15!

    1. Hello Friday 15 team! I live in Ontario Canada & my question is, how do I get into the travel industry as an advisor with no experience but have the schooling as well as TICO Certified? Thank you kindly for all you do! –Chrystal M.


    2. I’ve decided to expand my agency and diversify income. I plan to open my host agency division soon. Do you have any tips for someone starting a host agency from scratch? —Anonymous


    3. Hi, I am wondering how to join 'preferred agency program' (e.g. Marriott Luminous, Hyatt Prive etc.). All the program says they are invitation-only but I am wondering what the general criteria is. Does joining a consortium help to become eligible? –Anonymous




    RESOURCES:


    HAR’s travel jobs board. Subscribe to weekly jobs email of new postings! (https://hostagencyreviews.com/travel-jobs)

    ASTA’s Roadmap to Becoming a Travel Advisor is a fantastic course for those looking to have a strong foundation before starting in the industry! Steph partnered with ASTA on it and they have a track for employees, independent contractors (ICs), and corporate travel agents. (https://har.news/roadmap)

    ARC fraud protection resources (https://www2.arccorp.com/support-training/fraud-prevention)

    Veriff identity verification (https://www.veriff.com/)

    Older HAR blogs with some resources on credit card fraud and thinking like a frauster. A little dated, but still good content to read through.

    PATH: Professional Association of Travel Hosts (need to be 50 ICs or more to join)

    All about preferred suppliers in the travel industry. (https://hostagencyreviews.com/blog/travel-preferred-supplier)


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    20 mins
  • HAs Welcoming Partner Travel Advisors? Best CRMs To Track Payments? Trademark Pitfalls With Agency Names?
    Sep 6 2024

    In episode 172 Steph welcomes Carolyn Orf of KHM Travel as a co-host! They will cover a ton of helpful topics, including the following:

    1. My friend and I are interested in launching an agency together. We each bring slightly different skill sets to the table and have already worked together and been students together (and have been close for decades).


    When evaluating host agencies we see that only Travel Quest / WorldVia host agency seems to have a membership option geared towards a two person agency.

    Do other host agencies have a way to structure things so that two advisors are working together under the same hosted agency, sharing their clients and working together towards revenue goals and tiers of membership? From the outside looking in it appears that if we went with an agency like Fora we'd each have to independently reach revenue goals to unlock certain perks and access. —Shannon A.


    2. What merchant account service should you use to take payments for bookings and what is the difference between Travefy, TravelJoy and Tern? Thank you! –Robin B.


    3. Hi Stephanie! I've been loving your podcast and all the content you provide. Thank you for all you do! I'm working through the 7 Day Setup Lite and am brainstorming a name for my agency. I came up with one I keep coming back to. I Googled it as you recommend and there is not much competition. Then I searched the trademark database and there are 3 trademarks similar to my name but they are all dead. Should I be concerned about using this name if all similar trademarks are dead? Don't want to give up this name unnecessarily but also don't want to set myself up for trouble down the road. How would you advise? Thanks so much for sharing your expertise! -Anonymous




    RESOURCES:


    Host Agency List of over 235 hosts with reviews from their travel advisor members.


    Travel Agent FAM Trips: What They Are + How to Find Them + Etiquette (https://hostagencyreviews.com/blog/travel-agent-fam-trip)

    Friday 15 with Tern on things to think about before going into a business partnership.

    Over 200+ travel agent rates and info on how to access them

    More on Travefy (https://www.hostagencyreviews.com/travel-agency-software/travefy)

    More on Tern (https://www.hostagencyreviews.com/travel-agency-software/tern)

    More on TravelJoy (https://www.hostagencyreviews.com/travel-agency-software/traveljoy)

    How Seller of Travel...

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    32 mins

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Great episode!

A necessary topic. very informative! Thank you for sharing! I totally reccommend. quick listening!

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