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Struggling with HOA rules? Learn how one board member handled parking chaos, dumpster drama, and real accountability.
✅ Is a Reserve Study right for you? 👉 https://www.reservestudy.com/

HOA rules are meant to protect the community, but what happens when no one follows them? In this HOA Board Heroes episode, board member Calvin shares how his HOA tackled parking abuse, dumpster dumping, and the tricky line between enforcement and empathy. Learn how strong leadership, documentation, and consistency can restore trust and order (even when state laws fall short).

Chapters from This Episode:

0:00 What Makes an HOA Board Hero?

01:58 Who Is Calvin, and How Did He Step Up for His Community?

06:30 How Should Boards Handle Parking Abuse, Trash Issues, and Rule-Breakers?

11:05 What Does Fair and Consistent Enforcement Really Look Like?

16:45 Why Is Documentation So Critical in HOA Decision-Making?

19:50 What Happens When Real Estate Agents Don’t Disclose HOA Rules?

23:40 Are State Laws Failing to Support HOAs Effectively?

27:15 How Can Boards Build Accountability Without Losing Their Cool?

32:30 What Are the Key Takeaways for HOA Board Success?

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

Podcast Links:
Full Episode List
Watch On Youtube

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Call our 24/7 voicemail line at (805) 203-3130 or send an email or voice memo to podcast@reservestudy.com

Nominate yourself or a Board Hero you Know!
Board Hero Nominations

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HOA insights now has its very own merch store! Our team has whipped up some hats, mugs, T-Shirts, & more that we think Volunteer HOA Boardmembers are gonna love. We also offer dozens of FREE zoom backgrounds. Available in our Boardmember Merch Store!

Connect with Hosts on LinkedIn

Julie Adamen
https://www.linkedin.com/in/julieadamen/

Kevin Davis, CIRMS
https://www.linked...

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Learn how to handle complaints before they escalate into HOA lawsuits!
✅ Is a Reserve Study right for you? 👉 https://www.reservestudy.com/

Are nuisance complaints creating tension in your HOA? In this episode, Kevin Davis and Robert Nordlund explain how board members can manage complaints fairly and avoid costly HOA lawsuits. Learn why labeling homeowners as “nuisances” is dangerous and how proper documentation, communication, and consistency are key to preventing legal action. From noise disputes to late assessments, discover how to defuse situations before they explode!

Chapters from This Episode:
00:00 You have to hear “nuisance” complaints in your HOA
00:57 Intro & Recap on Ep 097
03:34 Listener Q: What to do With Angry HOA Neighbors?
04:30 Understanding 'Nuisance' Complaints in Community Associations
11:30 When Boards Cross the Line: The Risk of Labeling Owners
17:50 The Financial & Legal Fallout from Poor HOA Communication
22:00 How to Build Trust While Enforcing Rules
25:00 Creating a Culture of Fairness and Transparency
27:00 The Role of Empathy in HOA Leadership
29:30 Using Common Sense to Reduce Conflict

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

Podcast Links:
Full Episode List
Watch On Youtube

Engage in the conversation!

Call our 24/7 voicemail line at (805) 203-3130 or send an email or voice memo to podcast@reservestudy.com

Nominate yourself or a Board Hero you Know!
Board Hero Nominations

Shop!
HOA insights now has its very own merch store! Our team has whipped up some hats, mugs, T-Shirts, & more that we think Volunteer HOA Boardmembers are gonna love. We also offer dozens of FREE zoom backgrounds. Available in our Boardmember Merch Store!

Connect with Hosts on LinkedIn

Julie Adamen
https://www.linkedin.com/in/julieadamen/

Kevin Davis, CIRMS
https://www.linked...

Send us a text

A shocking survey says 70% of homeowners wouldn’t buy in an HOA again. What’s causing the frustration, and how can boards fix it?
✅ Is a Reserve Study right for you? 👉 https://www.reservestudy.com/

A new survey reveals that 70% of homeowners regret buying in an HOA, with complaints about high assessments, poor communication, and confusing rules. But is it really that bad, or can HOAs turn things around? Today, Julie Adamen and Robert Nordlund break down the biggest homeowner frustrations and share real strategies to make HOAs better for everyone. They cover financial transparency, fair rule enforcement, and how AI can improve communication.Let’s talk about what’s working, what’s broken, and what needs to change!

Survey that we quoted

Chapters:

00:00 20% of People Cause 80% of Your Problems
00:35 The Survey That Exposed Homeowner Dissatisfaction
04:29 Why HOA Assessments Feel Too High
07:05 The Real Reason People Complain About HOAs
12:39 How Financial Transparency Can Change Everything
20:14 Can AI Help Fix HOA Communication?
25:40 The Problem With HOA Rule Enforcement
28:22 How HOAs Can Actually Improve Satisfaction

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

Podcast Links:
Full Episode List
Watch On Youtube

Engage in the conversation!

Call our 24/7 voicemail line at (805) 203-3130 or send an email or voice memo to podcast@reservestudy.com

Nominate yourself or a Board Hero you Know!
Board Hero Nominations

Shop!
HOA insights now has its very own merch store! Our team has whipped up some hats, mugs, T-Shirts, & more that we think Volunteer HOA Boardmembers are gonna love. We also offer dozens of FREE zoom backgrounds. Available in our Boardmember Merch Store!

Connect with Hosts on LinkedIn

Julie Adamen
https://www.linkedin.com/in/julieadamen/

Kevin Davis, CIRMS
https://www.linked...