The healthcare industry is ripe for disruption, and Truffle Health Co-Founder Rui Maki, our guest this week, knows that generative AI is the next game-changer in the industry. Truffle Health is pioneering a new approach to healthcare access, leveraging conversational AI to simplify and improve the patient experience. Their mission? To help individuals navigate the complexities of healthcare, from understanding medical bills to maximizing insurance benefits—all through one seamless platform.

In this episode, Rui examines the challenges facing healthcare today and how Truffle Health is building a solution that empowers patients with clarity and control. We explore how technology can bridge “the incentive gap” between healthcare providers and patients, creating a more transparent and efficient system. Rui also shares the story behind Truffle Health’s creation, the role innovation plays in healthcare, and where the future of healthcare tech is headed.

If you’ve ever felt lost in the maze of medical bills and insurance jargon, this conversation will open your eyes to how technology can revolutionize the way we interact with healthcare. Tune in to hear how Truffle Health is transforming an industry in desperate need of change. https://truffle.health

Timestamps: 00:00 Intro 00:44 Rui's Background 04:29 Choosing Her Co-Founder 07:55 Starting a Company in Grad School 13:19 What Is Truffle Health? 16:17 Customer Experience Walkthrough 23:51 The Lack of Healthcare Literacy 27:22 Future Plans and Business Model 30:06 What the US Can Learn from International Healthcare Systems 36:41 Truffle Health's AI Capabilities 41:13 Memorable Moments & Advice 44:35 One Thing You Would Change? 46:16 Plugs

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Music from this Episode by ⁠Houis⁠

Hosted by Antonio DiMeglio and Leon Li

Special thanks to:

ARWA SHARIF

KAI OTOMO

NICK ARENA

WTF MEDIA

COLLECTIVE DESIGN AGENCY

JASON WONG