• Harnessing Emotional Intelligence in the Age of AI with Colleen Stanley

  • Nov 5 2024
  • Length: 54 mins
  • Podcast

Harnessing Emotional Intelligence in the Age of AI with Colleen Stanley

  • Summary

  • In this engaging podcast episode, host Karen welcomes Colleen Stanley to discuss the crucial role of emotional intelligence (EI) amidst the rise of artificial intelligence (AI) in the sales industry. Colleen shares insights from her books, emphasizing the importance of empathy, self-awareness, and other soft skills for sales professionals and leaders. They explore practical strategies for integrating EI into everyday sales practices, overcoming the 'knowing and doing' gap, and fostering a balanced, human-centric approach in a technologically advanced world.

    00:00 Introduction and Personal Anecdote

    00:42 The Importance of Emotional Intelligence in Sales

    02:10 Understanding Emotional Triggers and Execution

    04:40 Empathy and Self-Awareness in Sales

    07:10 The Role of Reflection and Self-Improvement

    09:16 Accountability and Ownership in Sales

    14:27 Balancing Technology and Human Impact

    17:15 Leadership and Delegation Skills

    25:34 Defining Honesty in Leadership

    25:46 Living Your Values

    26:08 Creating a Culture of Candor

    28:06 Onboarding and Emotional Intelligence

    29:48 Teaching Empathy in Sales

    31:45 The Myth of Multitasking

    33:24 Self-Awareness and Empathy

    34:27 Slowing Down to Speed Up

    38:03 Morning Rituals for Success

    43:54 Aligning Actions with Purpose

    45:48 Balancing AI and EI in Sales

    48:11 Final Thoughts and Resources

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