On this episode of the Healthcare Plus Podcast, Quint Studer welcomes special guest Leonard Friedman, Ph.D., a Professor of Health Policy and Management and the director of the Executive Master of Health Administration degree at the George Washington University. Their discussion focuses on the evolving landscape of healthcare leadership, emphasizing the need for emotional and social intelligence in navigating complex systems.

Leonard highlights key insights from his article, "Developing Leadership Competencies for an Uncertain Future," (published by the American College of Healthcare Executives) revealing that nearly half of healthcare leaders are relatively new to their roles. The conversation explores crucial leadership skills such as change management, self-awareness, and adaptability to complexity, underscoring the importance of fostering a culture of innovation and developing a workforce capable of navigating today’s and tomorrow’s changing environment.

Quint and Leonard highlight the need for healthcare leaders to embrace open-mindedness, introspection, and collaborative approaches to break down departmental silos and improve patient outcomes.

About Leonard H. Friedman, Ph.D., M.P.H., FACHE

Leonard Friedman is a Professor of Health Policy and Management and is director of the Executive Master of Health Administration degree at the George Washington University. He earned his Ph.D. at the University of Southern California, School of Public Administration in 1991 where his dissertation examined technology acquisition in hospitals in Southern California. Dr. Friedman’s scholarly work has concentrated on the mechanisms of organizational change and strategic decision-making in health service organizations. Dr. Friedman has been the chair of the Health Care Management Division of the Academy of Management and Association of University Programs in Health Administration. He is a Fellow of the American College of Healthcare Executives and is a past-president of the National Capital Healthcare Executives Chapter of ACHE. In 2015, Dr. Friedman was inducted into the Studer Group Fire Starter Hall of Fame. Dr. Friedman is the editor of the Journal of Health Administration Education.

On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest Brian Burnside, President and CEO of Carlinville Area Hospital & Clinics. Quint and Brian discuss the unique challenges faced by small rural and critical access hospitals and share key initiatives and strategies that have helped Carlinville achieve success.

Listeners will walk away with actionable insights on:

• The importance of primary care development and forging strategic partnerships with specialists
• Why leadership development and collaborative community engagement are key pillars for sustained success in rural healthcare
• The indispensable role of rural hospitals in the broader healthcare ecosystem

Tune in as Quint and Brian navigate the complexities and bright future of rural healthcare, offering practical strategies and inspiring success stories from Carlinville Area Hospital & Clinics.

About Brian Burnside

As President and CEO of Carlinville Area Hospital & Clinics, Brian Burnside leverages more than 20 years of hospital Chief Executive Officer experience. He specializes in generating organizational momentum by recognizing the potential in every employee to provide the best possible care to the residents of the rural communities they serve. Applying innovative tactics related to culture, strategy, and growth/care advancement, Brian leads the Carlinville Area Hospital & Clinics team toward creating a model rural healthcare system of the future. By doing so, Brian has shown rural healthcare can not only survive — it can thrive with revolutionary thought leadership and an unwavering commitment to the organization’s team and its mission to advance a professional medical community and hospital to promote expert healthcare, close to home.

Healthcare facilities under his leadership have been consistently recognized for high patient and employee satisfaction by national industry publications such as Becker’s Hospital Review and Press Ganey. Accolades include the 2016 Pioneer Rural Healthcare Leadership Award by the Texas Hospital Association, the 2010 Young Executive Achievement Award by the Iowa Hospital Association, the 2009 Summit Award: Patient Satisfaction Excellence by Press Ganey, and “150 Great Places to Work in Healthcare” by Becker’s Hospital Review in 2015 and 2017.

On this episode of The Healthcare Plus Podcast, Quint Studer welcomes Kelvin Hanger and Maria Ashdown from Good Samaritan Hospital to discuss their approach to leadership, best practices for improving patient and employee experience, and the importance of finding joy and replenishment in your work.

In his role as President and Chief Operating Officer of Good Samaritan Hospital, Kelvin focuses on providing the high-quality care patients have come to expect from TriHealth facilities. Maria Ashdown serves as Chief Nursing Officer of Good Samaritan and has responsibility for all six of their emergency departments.

On this episode, Kelvin and Maria share several key performance improvement initiatives and offer best practices for healthcare leaders facing similar challenges, including:

• New leader onboarding, mentorship, and how to use peers as resources
• Service line ambassadors to assess challenges, barriers to success, and opportunities for process improvement
• Support for “floaters” to reduce anxiety and ensure every employee feels a sense of belonging
• Holding teams accountable to quality metrics and best practices for improving patient experience

About Kelvin Hanger

Kelvin Hanger is the President and Chief Operating Officer of Good Samaritan Hospital. He previously served in the same role for TriHealth Hospital Inc. He is responsible for the operations, management, strategic planning, quality, safety, and program development for the hospital. He is focused on ensuring Good Samaritan Hospital continues to provide the high-quality care patients have come to expect from TriHealth hospitals. Along with being a Hospital President, he is also the System Executive over Surgical Services.

Kelvin moved to Cincinnati, Ohio from Louisville, Kentucky where he received his degree from the University of Louisville in Business Administration. He has been in healthcare for 33 years beginning in 1984 working for Humana in the actuary department and multiple market offices within the company.

Kelvin is very active in the Evendale Community and has held multiple board positions within professional healthcare organizations throughout his career. He was commissioned a Kentucky Colonel from the Commonwealth of Kentucky by Governor Ernie Fletcher. Kelvin fosters strong physician relationships and empowers his team to deliver exceptional patient experiences.

About Maria Ashdown

Maria Ashdown, MSN, RN, NE-BC, VP, Chief Nursing Officer at Good Samaritan Hospital since 2022 and serves as System Director, Emergency Services at TriHealth, since 2018, with responsibility for all six emergency departments. She has been a part of TriHealth for more than 20 years, starting her career as a staff nurse on the orthopedic/trauma unit at Good Samaritan Hospital in 1991. She served in a number of progressive leadership roles over thirteen years in the Emergency Department at Bethesda North and has served as chair of the Nursing Operations Council and co-chair of the Stroke Committee. Maria maintains Nurse Executive Board Certification (NE-BC).

Chief Nursing Executive Jenny Skinner states, “Maria has been an integral part of our nursing leadership team, proven leader with a passion for leading teams to greatness. She has demonstrated success in building strong teams, pursuing excellence, and collaborating across operations.”