• Highlight - Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman

  • Feb 24 2025
  • Length: 32 mins
  • Podcast

Highlight - Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman

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  • Summary

  • With Rich Dorfman, a seasoned CX professional from Eastern Bank, we discover the strategies and principles that drive successful customer experience in the banking industry. Learn how Eastern Bank leverages customer feedback and employee engagement to enhance its service and build a sustainable, profitable organization.

    Key Highlights:

    • Rich Dorfman's journey and role in transforming customer experience at Eastern Bank.
    • The evolution of customer expectations in the banking sector.
    • Strategies for aligning CX with corporate objectives.
    • The crucial link between employee satisfaction and customer happiness.
    • Rich Dorfman's perspective on the future of customer experience.

    Connect with Rich Dorfman:

    • LinkedIn: https://www.linkedin.com/in/richdorfman/

    Subscribe and Follow: Don’t miss out on future episodes! Subscribe to the CX Goalkeeper Podcast

    Apple Podcast: https://apple.co/3qYr4nh

    Spotify: https://bit.ly/3GhCGXeCXGK

    CX Goalkeeper Podcast, CustomerExperience, CX in Banking, Leadership, Digital Transformation, Rich Dorfman, Business Strategy, Employee Engagement, CX Insights
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