How to Build a Strong Home Service Team with Low Turnover | Home Services Revolution with Chris Moore

Tired of constant employee turnover in your home service business?

In this episode, Chris Moore shares a real-life case study of how one plumbing business owner flipped the script—transforming a team plagued by high turnover into a powerhouse of trusted technicians. Learn how aligning hiring practices with customer values, building a strategic team structure, and cultivating a strong internal culture can dramatically increase retention and boost profits.

Chris walks you through:

Why hiring starts with knowing your ideal customer

How to create a hiring sequence that builds stability

The overlooked power of an operations manager

Core cultural standards that attract and retain top talent

If you're in the trades and ready to ditch the hiring headache, this episode is your roadmap to building a reliable, high-performance team.

👉 Ready to take your team-building strategy to the next level? Learn more at https://www.homeservicesrevolution.com

00:00 Introduction: Building a Strong Team
00:02 Case Study: Transforming a Plumbing Business
01:34 Identifying Ideal Customers
02:25 Aligning Hiring with Customer Values
04:41 Strategic Hiring Sequence
06:09 The Role of Operations Manager
07:28 Establishing Effective Systems
09:49 The Impact of Culture
10:54 Core Principles and Standards
13:17 Attracting Quality Employees
14:40 Conclusion: The Key to Retention and Success

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My Mission
My mission is to empower 10,000 home service business owners to break free from the Technician’s Trap, scale their businesses, and reclaim their time—all while building a life they don’t need a vacation from.

👉 Join the 5 Mistakes Masterclass – Discover the 5 biggest mistakes that keep home service businesses from scaling and how to fix them fast.
https://5mistakesmasterclass.com

Connect with Chris Moore:
🌐 https://homeservicesrevolution.com
💼 / chrismoorelive.com

QUESTION – Have a question about leadership, business strategy, or scaling your service business? Drop it in the comments, and I’ll personally respond.

Disclaimer: Please see our full disclaimer policy for all videos, podcasts, and social media channels at ChrisMooreLive.com/social-media-disclaimer.

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ABOUT CHRIS
Chris Moore is an author, speaker, and consultant with over 20 years of experience helping home service business owners grow their revenue, streamline operations, and build teams that can thrive without them.

Through his book Home Services Revolution and the 5 Mistakes Masterclass, Chris teaches owners how to escape the Technician’s Trap and install proven systems that drive profit, create freedom, and transform businesses from the inside out.

“If you’re tired of working around the clock and ready to build a business that works for you—not because of you—this is the place to start.” - Chris Moore