
How They're Building the Next Great American Hotel Brand: The Story of Trailborn with Co-Founders Mike & Ben
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About this listen
- Why building brand and operating company and real estate platform was a bet they were willing to lose sleep over
- How their new partnership with Marriott gives Trailborn scale — without sacrificing soul
- The early seeds of personalization in hospitality — and how Trailborn plans to lead with both human intuition and machine intelligence
- Why AI won’t replace great service — but it might finally deliver on it
Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world’s top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.
Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we’d love for you to apply to join our Alliance at journey.com/alliance.
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