In this episode of Small Business Quick Wins, host Jay Schwedelson interviews TJ Cantwell, owner of Studio 28, a fine jewelry, piercings, and custom tattoo studio in New York City. They discuss the importance of customer reviews for small businesses and TJ's unique approach to handling both positive and negative feedback.

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Best Moments:

(01:56) TJ's background and transition from finance to tattoo studio owner

(03:15) The importance of prioritizing customer reviews for small businesses

(05:46) TJ's approach to gathering and managing reviews

(08:24) The philosophy that "bad reviews are not bad"

(10:38) The importance of responding to every review, especially negative ones

(14:10) How quickly to react to and respond to reviews

(18:24) TJ's advice for first-time tattoo customers

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Guest Bio

TJ Cantwell is the owner of Studio 28, a fine jewelry, piercings, and custom tattoo studio in New York City. With over 14 years of experience in the industry, TJ transitioned from a career in finance to become a successful small business owner. He is known for his innovative approach to customer service and his expertise in leveraging customer reviews to grow his business.

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