How to be Proactive to build a Healthy Customer Ecosystem w/ ActiveCampaign's Hailey Whitney
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How to be Proactive to build a Healthy Customer Ecosystem w/ ActiveCampaign's Hailey Whitney
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About this listen
-Focusing on CSAT (Customer Satisfaction) and NPS (Customer Loyalty) can be powerful leading indicators
-Be proactive and check in with customers
-Have tangible goals around gathering feedback
-Aligning leadership around customer needs as you scale
-Separate and layer customer phase
-Anticipating and responding to customer challenges
-Being an organization led by Voice of the Customer
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