Globally, offshore outsourcing is a huge market and growing. By 2030, it is expected to be valued at half a trillion dollars! It is thus highly dynamic and competitive with Caribbean countries trying to maintain and even increase their size of pie.

Wayne Sinclair, the current President of the Global Services Association of Jamaica, formerly the Business Process Industry Association of Jamaica, joins us to discuss the state of the industry, including:

* whether Jamaica’s outsourcing industry can continue to grow and remain globally competitive;

* the impact technologies such as AI and Robotic Process Automation are having on the industry;

* what it might take to move up the value chain; and

* his thoughts on the future of outsourcing.

The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)

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Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell
Podcast editing support: Mayra Bonilla Lopez

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