• Improving the Patient Experience at the QA Hospital

  • Jan 31 2025
  • Length: 10 mins
  • Podcast

Improving the Patient Experience at the QA Hospital

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  • Summary

  • Portsmouth Hospital has a formal group called the Patient Family and Carer Collaborative.

    This group does many things to collect people's views that hospital can staff can learn from.

    They are involved in many groups at the Hospital and they also sit on staff recruitment panels and other work around it.

    Gill Bailey, a retired GP based in Emsworth, whose grandchildren attend schools in Petersfield, chairs the group.

    She spoke to Mike Waddington about the wide ranging role of the Collaborative, Martha's Law, (the right to a second opinion), their audit of transport for the Renal Unit and is seeking people who might want to help.

    They recently attended the Petersfield Veterans Festival too.

    Gill says people should cotact PALS (see below) with comments and also if you'd like to be involved with their work.

    From their weboste:

    PALS are available to answer questions, help resolve concerns and provide information and advice about our services. More information on PALS can be found here.

    The team are available 9am to 4pm, Monday to Friday and can be contacted by phoning 0800 917 6039 or emailing PHT.PALS@porthosp.nhs.uk.

    See omnystudio.com/listener for privacy information.
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