About the Episode

On this episode of the podcast, our host, Kellie Lucas, talks with Susie Robinson, author of the book Transform to Outperform.

This is a fascinating masterclass on how great teams work together and achieve levels of super power, achievements and impact. Take a listen to the episode, read the book and develop your super powers and those around you!

Take a listen and let us know your thoughts!

About Susie

Susie Robinson is CEO of Transform2Outperform. She helps clients deploy HR solutions and leadership development which unlock breakthrough performance. During a 30-year international, corporate career culminating in Executive HR leadership with DHL Supply Chain, she worked closely with thought leaders in the field of HR and Organisation Development. She has led successful large-scale transformation and world-class HR functions. Her passion lies in developing leadership potential through expertise in transformation, personal and leadership development. Her mission is the creation of better working lives by detoxifying and re-energising the workplace and converting good leaders into great, dynamic leaders who are committed to delivering an outstanding leadership experience for their people and extraordinary results.

How to connect with Susie and their initiatives

LinkedIn: ⁠Susie Robinson

Website: Transform2Outperform

Buy the book here!

About the Episode

On this episode of the podcast, our host, Kellie Lucas, talks with Bryan Hochstein, Associate Professor of Marketing at the University of Alabama.

As one would expect when talking to an academic, the conversation was philosophical, enlightening and thought-provoking. Areas of conversation were leadership styles between Sales and Customer Success and the utopian dream of balance in business and prevailing markets.

Take a listen and let us know your thoughts!

About Bryan

Bryan W. Hochstein (Ph.D. Florida State University) is an Associate Professor of Marketing at the University of Alabama. Prior to his current role, Dr. Hochstein (Dr. H) was a sales executive with Time Warner Media. Dr. H is considered an academic thought leader on customer success management, as such he regularly facilitates academic/industry discussions via thought leadership forums, industry conferences, and research interviews. 

Dr. H’s research on sales, sales management, and customer success management appears in the Journal of Marketing, Journal of the Academy of Marketing Science, Journal of Retailing, Journal of Service Research, Journal of Personal Selling and Sales Management, Industrial Marketing Management, Journal of Business Research, Marketing Letters, Journal of Business and Industrial Marketing, and other leading outlets. 

From a teaching perspective, Dr. H teaches in and leads the University of Alabama’s Master-level Sales Leadership program. In addition, Dr. H facilitates doctoral seminars, undergraduate principles of marketing, and professional development courses. Dr. H is a co-author of  the textbook “Marketing Strategy,” 8th Edition (Cengage Publishing), which focuses on bringing together strategies to manage disruption and evolving market approaches in ways that improve firm financial performance outcomes. 

Dr. H and his family reside in Northport, Alabama, where they enjoy community, church, and university service opportunities.

How to connect with Bryan and their initiatives

LinkedIn: Bryan Hochstein

About the Episode

On this episode of the podcast, our host, Kellie Lucas, talks with Molly Henson, Head of Customer Success at Edurio.

Topics discussed were the education sector, courage and bravery, the tangible and intangible components of leadership and the art of looking inwards in order to impact and elevate others outwardly.

The latter, of course, feeding into our own mantra of Their Success = Your Success : the power of unlocking potential in others, which then also unlocks potential in yourself because you thrive and elevate and develop as you're elevating others. A common theme on this podcast.

Take a listen and let us know your thoughts!

About Molly

I am now the Head of Customer Success for Edurio, a stakeholder survey and strategic feedback tool within the education sector that aims to help improve the quality of education provision provided. Formally Head of Success and Head of Support at The Key Support Services and CRB Cunninghams respectively, I am hoping to bring knowledge of the education sector to the role and support Edurio in its next phases. Watch this space!

Insanely passionate about the education sector and the opportunities EdTech has to really influence and guide educators to give our next generations the very best starts in life, I am also a volunteer for the Royal Air Force Air Cadets. My career started in the charity sector, working to combat loneliness and isolation for veterans of our armed forces. It was at that point that I realised that I had a deep rooted inclination for socially conscious/responsible businesses that deliver great things to society.

I absolutely love building teams that learn from and guide each other, and aligning customer experiences with employee experiences.  My career to date has been very much focused on these things and I think there is a world of untapped opportunity for us all to build working environments with people at the genuine core of what we do, and I simply hope to be able to support that belief everywhere I go.

Interesting fact that makes people frown/laugh – my future career choice is to be a funeral director… because I believe there would be no greater honour than the opportunity to  make the worst time in someone’s life feel effortless and even maybe pleasant in some ways.

How to connect with Molly and their initiatives

LinkedIn: Molly Henson