Episodes

  • The Insurance Intelligence Podcast: "Improving Policy Pricing Accuracy"

    The Insurance Intelligence Podcast: "Improving Policy Pricing Accuracy"
    Aug 21 2024
    On the latest episode of our podcast, the Insurance Intelligence team is joined by Jim Vecchio from our Autodata Solutions division to talk auto insurance policy pricing accuracy. This episode covers: - Why pricing auto insurance policies accurately matters - What data carriers can leverage to improve pricing accuracy - How to accelerate pricing process improvements across the industry - And more! Hosted by: Michael Vermillion, VP and General Manager, Insurance & Healthcare Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Breanne Armstrong, Director, Insurance Intelligence - Jim Vecchio, Head of VIN Products, Autodata Solution Division
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    15 mins
  • Fall 2024 Travel Predictions | Travel & Hospitality Podcast | Ep 64

    Fall 2024 Travel Predictions | Travel & Hospitality Podcast | Ep 64
    Aug 21 2024
    In this episode of the Travel & Hospitality Podcast, host Sarah Baggett is joined by industry experts Michael Taylor, Andrea Stokes and Azari Jones to discuss the latest trends and insights in the travel sector. Michael and Andrea kick off the discussion with their predictions for fall 2024 travel, forecasting that travel will remain expensive and crowded. Azari Jones provides an update on the latest developments in the rental car industry, including the addition of new brands to the rental car study and emerging insights into EVs. Andrea highlights the upcoming release of a third-party hotel management study, set to be published in September, offering valuable insights for the industry. Michael also shares exciting news about the forthcoming airport study release, also expected in September. Lastly, they dive into Southwest Airlines' decision to transition from open seating to assigned seating, exploring the potential affect of this change on travelers and the airline industry.
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    15 mins
  • The Insurance Intelligence Podcast: "Key Takeaways from the 2024 Insurance Advisory Board Meeting"

    The Insurance Intelligence Podcast: "Key Takeaways from the 2024 Insurance Advisory Board Meeting"
    Jul 30 2024
    Earlier this month, we hosted our Insurance Advisory Board Meeting where our guests and speakers gathered together to dive into critical topics influencing the industry. Tune in as our team discusses key takeaways from our keynote presentation, panel discussions, and conversations with participants. This episode covers: - Predictions for the economic state of insurance - An overview of digital priorities for the industry - A look at the latest shopping and marketing trends - And more! Hosted by: Michael Vermillion, VP and General Manager, Insurance & Healthcare Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Breanne Armstrong, Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence
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    28 mins
  • Hotel Guest Satisfaction Index Study Results | Travel & Hospitality Podcast | Ep 64

    Hotel Guest Satisfaction Index Study Results | Travel & Hospitality Podcast | Ep 64
    Jul 18 2024
    In this episode, we introduce the “What Makes an Airport Great?” video series. Join Mike Taylor as he takes us on a tour of award-winning airports, revealing the secrets behind their success and the elements that set them apart. Additionally, Andrea Stokes dives into the latest findings from the 2024 North American Hotel Guest Satisfaction Index Study. Discover new insights on streaming services, in-room voice assistants, EV charging, and more, as we explore what makes a hotel stay exceptional in today's tech-driven world. Tune in for a look at the benchmarks of excellence in airports and hotels, and learn what makes these places truly outstanding.
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    13 mins
  • The Insurance Intelligence Podcast: "The Critical Driver of Auto Insurance Customer Satisfaction"

    The Insurance Intelligence Podcast: "The Critical Driver of Auto Insurance Customer Satisfaction"
    Jun 24 2024
    Trust has risen to the top as a critical element of a customer’s satisfaction with their insurance carrier. In episode 4 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss what trust means, how carriers can measure it, and what can be done to influence trust. Tune in now. This Episode Covers: - Topics in the news. - An exploration of Trust including what it means and how to influence it. - How Trust influences different stages of the customer lifecycle. Hosted by: Michael Vermillion, VP and General Manager, Insurance & Healthcare Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Breanne Armstrong, Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence
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    19 mins
  • What Sets Great Airports Apart? | Travel & Hospitality Podcast | Ep 63

    What Sets Great Airports Apart? | Travel & Hospitality Podcast | Ep 63
    Jun 12 2024
    In the latest episode of the J.D. Power Travel & Hospitality Podcast, Michael Taylor, Andrea Stokes and Azari Jones explore airline safety, highlight the top-performing airports so far and provide predictions on the stagnant hotel demand we’ve seen in Q1 2024.
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    12 mins
  • The Insurance Intelligence Podcast: "Rising Prices and How to Mitigate the Impact"

    The Insurance Intelligence Podcast: "Rising Prices and How to Mitigate the Impact"
    May 29 2024
    Rising insurance prices have been dominating headlines for quite awhile, and in episode 3 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss the drivers behind price increases and what carriers can do to mitigate the impact on customer satisfaction. Tune in now. This Episode Covers: - Drivers of pricing increases. - How the new environment is influencing customer satisfaction in the claims space. - What carriers (and agents) can do to mitigate the impact of increased prices on satisfaction. - Leveraging auto data for more accurate pricing. Hosted by: Carolyn Kibat, Marketing Director Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Breanne Armstrong, Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence
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    12 mins
  • What are Airlines Prioritizing in 2024? | Travel & Hospitality Podcast | Ep 62

    What are Airlines Prioritizing in 2024? | Travel & Hospitality Podcast | Ep 62
    May 13 2024
    Michael Taylor, Andrea Stokes and Azari Jones provide a comprehensive analysis of the findings from the J.D. Power 2024 North America Airline Satisfaction Study and delve into ongoing updates from the J.D. Power 2024 North America Hotel Guest Satisfaction Index and the J.D. Power 2024 Rental Car Satisfaction Study. Explore the prevailing trends influencing satisfaction levels, and leverage these insights to enact meaningful changes.
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    13 mins