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KPI Measurement in the Service Desk (002)
Jan 6 2021
Length: 24 mins
Podcast

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KPI Measurement in the Service Desk (002)

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Summary
Which SLAs can be measured in IT Support and which ones make sense? What are the challenges in measuring SLAs in the Service Desk? How can SLAs be compared with each other? The Podcast will give insights into measuring SLA in a dynamic customer environment.

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