• Learnings from a 40 Years experience of Hospitality career in 40 Minutes

  • Oct 8 2020
  • Length: 45 mins
  • Podcast

Learnings from a 40 Years experience of Hospitality career in 40 Minutes

  • Summary

  • Unedited Discussion with Mr Sajid, who is an accomplished hotelier highlighting his lifetime experiences. 

    okay uh if i want to ask you let's say

    in the 40 years of experience how you

    what are your key learnings if you say

    okay these are my five

    or top learnings in the hospitality

    industry where

    things normally go wrong and people need

    to be careful

    from hotels perspective and also

    from the employee perspective means for

    their career advancement

    so let's start with the hotel first

    see as far as the hotel is concerned one

    very big learning biggest learning a

    hotel is a place

    where a lot of coordinated activity

    takes place

    yeah there is no other place where

    so much of action takes place in such a

    small geographical areas

    of different kinds so coordinated

    working

    coordinated working yeah this is the

    most important thing

    to tell now look at the different kind

    of people that are working there

    you have mbas working in your sales and

    marketing people you have child

    accountants working in your finance

    department you have

    and highly qualified engineers working

    in your engineering department yeah

    you have you have the kitchen

    it's not an easy place yeah there's

    highly experienced people working in the

    kitchen

    in fnb in the front office

    and they are of all grades

    you know like like while you have

    very sophisticated people on one side

    then you go to the house on the other

    side

    the security guards on the other side

    yes and all that happens in a very

    limited geographical area

    so coordination working in coordination

    working as a team

    is the most important thing for

    uh the success of any hotel yeah yeah

    the youngsters i'll say that you have to

    keep on learning learning learning

    because if you want to be

    good at coordination you better know

    what happens on the other side

    so there's

    other challenges is equally important

    it's very important because how do you

    coordinate with them

    how does a front office person put

    pressure on housekeeping

    yeah to turn around homes fast if they

    do not know how sleeping functions yeah

    correct if they do not know how engine

    engineering functions

    so they need to know that well in in

    little of

    my experience i see sometimes the front

    office or the gms or the

    operational ssr marketing especially

    sometimes they

    they commit things to the guests which

    uh

    operational departments uh specifically

    the housekeeping

    and security and the bellman's the front

    office team the consumer's team are not

    just able to deliver because uh they

    don't have enough capabilities

    and also the equipment that they

    are required and

    if the sales peoples and uh the

    operational the person who is selling

    and committing to the guest

    does not understand their own hotels let

    alone the processes

    okay the process is there maybe you

    understand but if they don't understand

    within the capabilities of the hotels

    the other departments

    they may generally overcome it yeah

    you see i often tell them that in any

    product

    in any product hotel or anything then

    now let me talk as a sales person say


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