Episode 166 - Listen as Scott and Kelly recap their last week and preview the weekend ahead in CNY.


Friday November 22nd
• Yellow Brick Joel: The Face To Face Tribute at The Stanley - 8:00 PM
• Steve Trevino at Turning Stone - 8:00 PM

Saturday November 23rd
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Sunday November 24th
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Reoccurring
• Adirondack Railroad Polar Express
• Lights on the Lake

Recap Shout Outs
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Love Living Local Links:
Podcast Email - Kelly@lovelivinglocal315.com
Facebook - https://www.facebook.com/lovelivinglocal315
Instagram - https://www.instagram.com/lovelivinglocal315
LLL Website - https://www.lovelivinglocal315.com
Scott's Website - https://www.scottgrates.com
Scott's Book - https://www.referralsdonerightbook.com/home

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The Love Living Local Podcast is shining a spotlight on the people, places, & events that make Central NY an amazing place to live. Hosted by Scott & Kelly Grates.

Episode 165:

In this episode, we chat with Bert Doolen, owner of Doolen's Oil, who has been keepin' the 315 warm since 1972!

Bert shares his journey of unexpectedly stepping into the family business, the lessons he’s carried forward from his father, and the realities of working in an industry that keeps homes warm and cozy through harsh winters.

This episode dives into the grit, humor, and community spirit that drive small-town businesses like Doolen’s Oil.

Listen to hear about:

• How Bert transitioned from avoiding the family business to proudly running it for over two decades.
• The behind-the-scenes challenges of delivering heating oil during snowy Central New York winters.
• Bert’s commitment to exceptional customer service and the generational relationships he’s built with his clients.
• The joys and struggles of working with family and balancing personal life with the demands of a 24/7 business.
• Bert’s insider tips on the best hidden food gems in Central New York!

Get a glimpse into the life of a true local business hero and the values that make small-town enterprises thrive!

Show Markers:
(0:00) - Intro
(1:15) - Show Start & Taking Over the Business
(2:00) - Lessons From Dad & Family Business
(4:10) - Day in the Life
(6:45) - Customer Service Focus
(7:55) - Pros & Cons of Running a Business
(10:20) - Automatic Customers
(11:45) - Future Plans & Local Small Operations
(13:55) - Requirements & Regulations
(15:10) - Unexpected Delivery Experiences
(16:15) - Five Unknown Lunch Spots in the 315
(22:00) - Number 1 Secret Spot
(25:00) - Other Restaurant Shout Outs
(27:20) - Contacting Doolen's Oil
(28:35) - Rapid Fire Questions


Doolen's Oil Links:
FB - https://www.facebook.com/p/Doolens-Oil-100071143099609
Phone Number - 3157325547

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Love Living Local Links:
Podcast Email - Kelly@lovelivinglocal315.com
Facebook - https://www.facebook.com/lovelivinglocal315
Instagram - https://www.instagram.com/lovelivinglocal315
Scott's FB - https://www.facebook.com/scott.grates.1
Scott's Website - https://www.scottgrates.com
Scott's Book - https://www.referralsdonerightbook.com

Episode 164 - Listen as Scott and Kelly recap their last week and preview the weekend ahead in CNY.


Friday November 15th
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•

Saturday November 16th
• Holiday Market at R Jones Nursery - 9:00-4:00 PM
• Mystery Dinner at Woodland - 6:00 PM
• Kidz Bop Live at The Stanley - 6:00 PM

Sunday November 17th
• Critz Farm Holiday Release Party - 1:00-4:00 PM
• Sebastian Maniscalco

Reoccurring
• Adirondack Railroad Polar Express

Recap Shout Outs
• Lotus Garden
• German Flats Veterinary Clinic
• Tavolo
• IVO Cabinets & Surfaces
• Ilion Lumber

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Love Living Local Links:
Podcast Email - Kelly@lovelivinglocal315.com
Facebook - https://www.facebook.com/lovelivinglocal315
Instagram - https://www.instagram.com/lovelivinglocal315
LLL Website - https://www.lovelivinglocal315.com
Scott's Website - https://www.scottgrates.com
Scott's Book - https://www.referralsdonerightbook.com/home

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The Love Living Local Podcast is shining a spotlight on the people, places, & events that make Central NY an amazing place to live. Hosted by Scott & Kelly Grates.