In this episode of the MGMA Business Solutions Podcast, host Daniel Williams talks with Paul Wiley, President of AvodahMed, a leader in healthcare technology. Wiley shares his journey from the airline industry to healthcare and how his company leverages artificial intelligence (AI) and data analytics to improve clinical documentation and streamline healthcare operations. The conversation touches on key insights into the future of healthcare AI, its role in reducing physician burnout, and operational efficiency improvements.

Key Takeaways:

• The Power of AI in Healthcare: Wiley discusses how AI, particularly ambient AI, is transforming healthcare by operating in the background, allowing doctors to focus more on patient care and less on administrative tasks. “Ambient AI really focuses on being in the background, which is where, in my opinion, it belongs in healthcare,” he explains​.
• Improving Operational Efficiency: Wiley highlights how AvodahMed's flagship product, Insights, helps streamline clinical documentation and coding processes, allowing physicians to reduce time spent on paperwork. "We aim to eliminate the keyboard from the doctor's office entirely," Wiley emphasizes​.
• Addressing Physician Burnout: One of the major advantages of AI in healthcare, according to Wiley, is its potential to reduce physician burnout by minimizing after-hours documentation. “We’re seeing on average an hour saved every day for physicians who no longer need to complete notes at home,” says Wiley​.
• Operational Impact Beyond Physicians: The benefits of AI-based solutions like Insights extend beyond doctors. Wiley discusses how the automation of coding and billing improves accuracy and efficiency for administrative staff, creating a ripple effect that enhances overall organizational performance​.
• The Importance of Workflow Integration: For AI to be effective in healthcare, Wiley emphasizes that it must integrate seamlessly into existing workflows. “If it's not easy to use, no one's going to use it,” he asserts. AvodahMed focuses on ensuring its tools fit within the daily operations of healthcare providers​.

Resources and Links:

• Learn more about AvodahMed and its AI-based solutions for healthcare operations here.

Stay tuned for more innovative solutions for medical practice leaders on the MGMA Business Solutions Podcast.

Host: Daniel Williams, Senior Editor, MGMA

Cohost: Cristy Good, Senior Advisor, MGMA

Introduction:
In this episode of MGMA Week in Review, Daniel Williams is joined by Cristy Good, Senior Advisor at MGMA, filling in as co-host. The episode dives into two key topics: the challenges of adopting value-based care and advice for leaders transitioning into new roles. Cristy shares her insights into the upcoming MGMA Leaders Conference, where she will be a featured contributor for the Operations Management edition of MGMA’s Advanced Strategy Series.

Key Takeaways:

• Challenges of Value-Based Care: Many practices face hurdles in adopting value-based care, including administrative burdens, resource constraints, and insufficient payer collaboration. Smaller practices, in particular, struggle with the upfront costs of transitioning to this model. However, CMS is driving initiatives to fully enroll Medicare beneficiaries in value-based care by 2030. Collaboration with payers, AI for data management, and ongoing staff training can ease the administrative load​.
• Leadership Traps to Avoid: Drawing from an article in Harvard Business Review, Daniel highlights four traps leaders should avoid when transitioning to new roles: lingering in their old role, the adrenaline trap, rushing to judgment, and being rigid in leadership style. Leaders must remain adaptable and open-minded when entering new positions​.
• Advanced Strategy Series – Operations Management Edition: Cristy Good discusses her contribution to the Operations Management edition of MGMA’s Advanced Strategy Series. Her chapter focuses on risk management in medical practices, exploring strategies to help healthcare leaders balance patient safety with operational efficiency. She emphasizes the importance of a risk management framework to ensure long-term success​.

Resources and Links:

• Learn more about value-based care with sessions at the upcoming MGMA Leaders Conference here.
• Read the full article "Four Traps to Avoid as You Transition into a Leadership Role" from Harvard Business Review here.
• Explore free on-demand webinars on value-based care at MGMA here.
• Check out the latest MGMA Books

Stay tuned for more insights and updates in healthcare leadership on the MGMA Week in Review Podcast.

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