MSP After Hours Podcast By Craig Willard cover art

MSP After Hours

MSP After Hours

By: Craig Willard
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About this listen

Whether you're a seasoned MSP veteran or just stepping into the captivating world of managed services, "MSP After Hours" is your source for compelling stories, expert advice, and unfiltered conversations. Join us as we challenge the status quo, embracing the unexpected, and forging new paths when others choose to follow the crowd. Delve into the fusion of technical prowess and human psychology that drives success in managed services. From decoding operations to navigating the human psyche, we're your compass in a landscape where innovation meets introspection.Craig Willard Economics Leadership Management & Leadership
Episodes
  • MSP Education: Cyber Insurance vs. Cyber Warranty with Nick Wolf
    Mar 28 2024

    As an MSP owner, I've started to hear more about cyber warranties. Honestly, at first thought, I went straight for "Gimmick" and blew it off. After having this conversation, I now understand how and where cyber warranties fit in.. Listen in as Nick and I discuss!

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    37 mins
  • Why MSP's do not sell Cybersecurity... and how to change that!
    Jan 31 2024

    MSPs are struggling to sell Cybersecurity and I wanted to know why. So, I created a poll in a Facebook group seeking answers. While I didn't find the answers surprising, I did feel that the "reasons" MSP's are not selling cybersecurity are pretty easy to overcome, they just need to know how. In this video, that's exactly what I do.


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    19 mins
  • MSP staff-centric conversation with Eric Anthony of All Things MSP
    Jan 18 2024

    MSP staff-centric conversation did not go as I thought it would. You really need to listen to Eric talk from a perspective he doesn’t often talk from. This is a very good deep dive! Enjoy! Topics: MSP employees and the level of RISK they represent along with the potential consequences of the access they have Do you have the right staff? How can MSP business owners and leaders communicate to their staff about risks they should be on the lookout for? How can educating your staff turn into material for your clients? Human motivation and how it affects education Allow your staff to work from their strengths When you have staff, you need to make sure you have … THIS.. What do you do when you have a staff member who performs their job well but will not ever go above and beyond? The size of the business will change the dynamics of the person needed for a particular position At what point do you need to debate your hiring process? Sales and hiring have a lot more in common than you think Hire Fast - Fire Faster Know how to interview more consistently The profound turning point in this conversation! Start Well, Finish Well!

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    38 mins
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