In this week’s episode of MSP Unplugged, we open up the digital tool bag—not to list brands or promote platforms, but to talk strategy. Whether you’re building your MSP from scratch or re-evaluating your tech stack, this conversation is about making smarter, more sustainable choices.

We dive into the mindset behind tool selection:
🧠 What questions you should be asking
🧰 How to build a flexible, future-ready stack
📉 What happens when you over-tool or under-tool
⚙️ Why integration and workflow should lead the conversation

If you’re serious about efficiency, profitability, and building a business that scales—this episode is your blueprint.

#MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness

Full Video Podcast Link:

---------------------------------------------------

Connect with us!

---------------------------------------------------

MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: paco@mspunplugged.com

Rick Smith from Renactus Technology

Email: rick@mspnplugged.com

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

Breaking up with a vendor is only the beginning. In this week’s MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed the transition to a new vendor—without disrupting service or compromising client trust.

We won’t name names, but we will tell you the exact framework we used to:

• Evaluate vendors the right way
• Offboard with professionalism
• Onboard with confidence
• Set expectations for support, communication, and service from day one

If you’re an MSP thinking about switching tools or vendors, this is your playbook for doing it right.

👉 Don’t forget to like, comment, and subscribe for more insights from the front lines of IT!

#MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness

Full Video Podcast Link: https://youtu.be/maBBkcez6Tc

---------------------------------------------------

Connect with us!

---------------------------------------------------

MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: paco@mspunplugged.com

Rick Smith from Renactus Technology

Email: rick@mspnplugged.com

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode of MSP Unplugged, we break down how we use Microsoft 365 to run a lean, secure, and efficient MSP. From managing clients and automating workflows to enhancing security and collaboration, we share our favorite tools, real-world tips, and proven best practices. Whether you’re just adopting Microsoft 365 or want to take your usage to the next level, this episode is packed with value.

🔧 Tools we use

🔐 Security strategies

📊 Productivity hacks

🧠 Lessons from the field

👉 Don’t forget to like, comment, and subscribe for more insights from the front lines of IT!

#MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness

Full Video Podcast Link: https://youtu.be/C7kN6nziFro

---------------------------------------------------

Connect with us!

---------------------------------------------------

MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: paco@mspunplugged.com

Rick Smith from Renactus Technology

Email: rick@mspnplugged.com

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/