In this episode, Geoffrey Smith welcomes Johar Singh, the CEO and founder of Astra Wellbeing, to discuss the importance of recognizing and engaging healthcare workers. They explore how Astra Wellbeing's platform facilitates real-time recognition and appreciation for caregivers, enhancing employee satisfaction and patient experience. The conversation delves into the ease of implementation of the platform, its integration with existing wellness resources, and the significant impact of partnerships with organizations like the Massachusetts Hospital Association and Microsoft. Johar shares his personal journey and the moments that inspired him to create Astra Wellbeing, emphasizing the need for a more human-centered approach in healthcare.

As an exclusive offer for Mo-ments of Experience listeners, Astra Wellbeing is offering a 3-month pilot of the platform. To learn more about this opportunity or how you can stay informed, feel free to fill out our interest form here:

https://www.astrawellbeing.com/interest-form

Follow Johar on LinkedIn: https://www.linkedin.com/in/johar23singh/

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Astra Wellbeing is a digital engagement platform for healthcare.
• The platform allows real-time recognition of caregivers.
• Recognition improves employee satisfaction and patient experience.
• Implementation of the platform can be done in hours.
• High engagement rates were observed in pilot programs.

In this season finale, Geoffrey interviews Shawn Nason, a maverick in the healthcare industry, discussing the importance of human connection, compassion, and innovative experiences in healthcare. They explore the challenges patients face in navigating the healthcare system, the significance of surprise moments in patient care, and the need for a more compassionate approach in healthcare practices. The conversation emphasizes the necessity of creating extraordinary experiences for patients and the role of empathy in transforming healthcare.

Additional Resources:

Follow Shawn on LinkedIn:

https://www.linkedin.com/in/nasonshawn/

https://shawnnason.com/

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Sean Nason is a maverick in healthcare innovation.
• Human connection is vital in a technology-driven world.
• Surprise moments can significantly enhance patient experiences.
• Compassion and empathy are free and essential in healthcare.
• The healthcare system often fails to make processes easy for patients.

In this conversation, Dr. Bob Dent shares his insights on healthcare leadership, emphasizing the importance of inclusivity, mental health awareness, and creating safe spaces for dialogue. He discusses his personal journey with mental health struggles and how they have shaped his leadership style, advocating for a culture of ownership and empathy in healthcare. The discussion also highlights the need for healthcare organizations to invest in employee wellness and make actionable changes based on data to support their workforce.

Additional Resources:

Take a look a Bob’s work:

https://www.linkedin.com/in/bobdent/

https://www.linkedin.com/in/bobdent/

[https://www.drbobdent.com

http://www.mo-mentsofexperience.com/

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

- Inclusivity in leadership leads to better outcomes.
- Mental health struggles can enhance empathy in leaders.
- Creating safe spaces for dialogue is essential in healthcare.
- Healthcare organizations must invest in employee wellness.
- Data must be actionable to drive change in healthcare.