Episode Summary:

Conflict is inevitable in any workplace, but how we handle it can make all the difference in our growth, relationships, and reputation. In this episode of The Glass Sessions, Courtney and Lauren get candid about the moments when tensions rise on the job, and the strategies they’ve found most effective for navigating those situations with clarity, empathy, and professionalism.

Whether you’re dealing with a difficult teammate, navigating feedback, or trying to hold your boundaries at work, this conversation will give you tools to feel more confident and grounded when conflict arises.

In this episode, we cover:

• Why conflict isn’t always a bad thing, and how it can actually be a sign of engagement

• The difference between healthy disagreement and toxic behavior

• Scripts and mindset shifts to help you approach tough conversations

• Real-world examples from our own careers (yes, including mistakes!)

• When to escalate and when to let it go

  
  

Timestamps:

00:00 Side Chat and what we've learned recently

05:29 Building Sustainable Habits

11:08 Conflict In the Workplace discussion

22:06 Conflict between departments strategies

24:06 Navigating conflict with your manager

37:10 Effective Escalation Models

45:12 Direct Conversations in Conflict

48:31 Is This Okay? Handling Unusual Tasks

Quote we loved from this episode:
"The goal isn’t to win the conflict - it’s to move forward with more clarity and respect."

Links & Resources:

• • Detailed Show Notes
  • The Glass Advisory
• • Have a workplace situation you'd like us to talk through? Submit it here

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  If you’re interested in one-on-one career advising or want to partner with The Glass Advisory to support your growing business, visit us at theglassadvisory.com.