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In this episode of Wheelie Smooth Sailing, Deanne Moses-Wright speaks with Sam Peplow, manager of accessibility services at Carnival UK, who implemented the new policies. They discuss everything affecting those passengers who require assistance on board. Including the current accessibility policies for P&O Cruises and Cunard. They discuss the challenges faced by disabled travelers, especially since the updated policies were introduced. We find out the real reasoning behind the update regarding evacuation chairs and powered mobility devices, and the need for pre-booking assistance and completing on board needs questionnaires as soon as possible after booking. The conversation highlights the importance of communication and understanding in navigating these changes, and where the disabled community felt let down. Also discussing elevated pricing of accessible excursions, tender port restrictions, the limited amount of fully accessible cabins, pool hoists, and much more!

Deanne sets up the interview by explaining the policies and adds her summary at the end. It's a fast paced interview and a full in depth episode, which digs deep into the issues that have been making waves in the world of accessible cruising!