If you follow Zach Mercurio, PhD, on social media (which we highly recommend you do as soon as possible), you’ll see quickly that he has a clear point of view: For an organization to be successful, its people need to know they matter.

In this episode, Zach, a speaker, author, researcher, and consultant helping organizations take an evidence-based approach to culture and leadership, discusses why “difficult” team members are usually the product of a poor culture, not the cause; why work and life can’t actually be separate; and what makes medical professionals struggle with burnout and disengagement in spite of having one of the strongest “whys” in the world.

Mentioned in this episode:

• Find Zach at com or on LinkedIn
• Read Zach’s book, The Invisible Leader: Transform Your Life, Work, and Organization with the Power of Authentic Purpose
• Lead to Thrive: The Science of Crafting a Positive Veterinary Culture by Josh Vaisman, MAPPCP (PgD) (AAHA, 2023)

Central Line is generously supported by CareCredit.

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This episode was produced by Clear Contender LLC with generous support from CareCredit.

This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions.

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