Almost eight years after the launch of its problem-plagued Phoenix pay system, the Canadian government announced some good news: it has been testing a new HR and pay platform with promising early results. Implementing the proposed Dayforce system would require simplifying pay rules and doing more testing. But as the government prepares for a years-long transition, public servants want to know: When will their pay issues be resolved? And who will be held responsible for the Phoenix disaster?

Phoenixed: Inside Canada’s Payroll Disaster is produced by the Global Payroll Association and Storythings.

To find out more, visit our website: click here

Time Stamps

(00:00) The 8th anniversary (05:32) Dayforce SaaS (07:19) Karen Hogan - Auditor general (11:06) Learning the lessons of Phoenix (14:01) An incremental transition (16:08) Justine Janssen - Dayforce (22:16) Avoiding customisation (26:08) Graham Jenkins

Following the launch of the Phoenix pay system, the Canadian government’s troubled payroll transformation became a major news story. In a scathing report, an auditor called the project “an incomprehensible failure.” Phoenix was a political football as the Conservatives and the Liberals shifted the blame for growing complaints from public servants. Who should be held responsible for Phoenix’s problems?

Phoenixed: Inside Canada’s Payroll Disaster is produced by the Global Payroll Association and Storythings.

To find out more, visit our website: click here

The Canadian government's botched payroll transformation has not only cost workers their pay, but also job opportunities, marriages and houses. The Phoenix pay system’s issues even played a role in a death. Three former federal workers share their stories of being underpaid or overpaid thousands of dollars, recounting the frustration and financial uncertainty that ensued.

Phoenixed: Inside Canada’s Payroll Disaster is produced by the Global Payroll Association and Storythings.

To find out more, visit our website: click here

Time Stamps

(00.00) Jennifer Carr

(05:58) The credit card game

(08:54) Blair Winger

(12:27) Colin Cameron

(16:04) Deciphering a Phoenix paystub

(19:00) The death of Linda Deschâtelets

(20:08) Canada Revenue Agency statement

(22:00) Phoenix boils over…