Practice Partners Podcast Podcast By Ami Assigal & Zac Pandur cover art

Practice Partners Podcast

Practice Partners Podcast

By: Ami Assigal & Zac Pandur
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About this listen

Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health.

From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners Podcast is your go-to podcast for everything practice management and operations. Whether you’re a seasoned practice owner, a budding manager, or just curious about what goes on behind the reception desk, join Ami and Zac for an engaging and informative journey into the heart of healthcare business.

Tune in for laughs, lessons, and a little chaos—because running a medical practice is anything but boring!

'We partner you in your Healthcare Business'

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Episodes
  • #40 - Handling Complaints Effectively

    #40 - Handling Complaints Effectively
    Jul 14 2025

    Send us your enquiry or question directly!

    In this episode of our Practice Management Podcast, we dive into practical strategies for managing patient complaints with professionalism, empathy, and clarity. Learn how to turn feedback into opportunities for growth and strengthen trust in your practice.

    💬 Because every complaint is a chance to improve.

    We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

    Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/
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    32 mins
  • #39 - Improving Access In Your Appointment System

    #39 - Improving Access In Your Appointment System
    Jul 7 2025

    Send us your enquiry or question directly!

    Is your appointment book constantly full, yet patients are still struggling to get in?

    In this episode, we take a deep dive into how to improve access within your appointment system, with flow and easy access to fill up your appointment books!

    We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

    Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/
    Show more Show less
    23 mins
  • #38 - Outsourced or In House Reception

    #38 - Outsourced or In House Reception
    Jun 30 2025

    Send us your enquiry or question directly!

    In this Episode of Practice Partners we discuss the impact of Outsourced vs In House Reception, where we explore the pros, cons, and patient care impact of each approach.

    ✅Pros and cons of in-house vs. outsourced reception models

    ✅Cost analysis and return on investment

    ✅Staff training, consistency, and accountability

    We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

    Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/
    Show more Show less
    23 mins
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