In this episode of The Get Shit Done Experience, John Morris is joined by Eric Wiechert, Director of IT Help Desk at GSD Technologies, sharing his insights into the IT industry. He emphasizes the importance of proactivity, preparation, and customer service in managing an IT help desk. Eric discusses his journey from a level-one position in an IT support company to his current role, highlighting the significance of mentorship, career development, and finding replacements for growth. He shares a personal story about recovering from a serious car accident and how it shaped his outlook on life and work. The episode also explores the role of managed service providers (MSPs) in supporting businesses of varying sizes by taking on low-level IT tasks, allowing in-house IT teams to focus on strategic initiatives and productivity. Eric's philosophy of preventative maintenance and supporting his team is central to his approach to achieving goals and ensuring customer satisfaction.

KEY TAKEAWAYS

• Belief and Strategy: Success in business requires unwavering belief, burning desire, and a strategy fueled by heart, hustle, and muscle.
• Guest Introduction: Eric Wiechert, director of IT help desk, is introduced, sharing his background, including his experience in podcasting and the IT field.
• Work and Career: Eric discusses his career journey in IT, his principles of accountability, integrity, and customer service, and his emphasis on documentation and process implementation.
• Customer Service: The importance of fixing the customer first, then fixing the issue is highlighted.
• Cybersecurity: Small and mid-sized businesses are at high risk of cyberattacks, and it's crucial to have comprehensive cybersecurity measures in place.
• Personal Story: Eric shares a personal story about a life-changing car accident that shaped his perspective on work and life.
• IT Management: Balancing proactive maintenance and being prepared for unexpected issues are key aspects of effective IT management.

QUOTES

• - "Fix the customer first, then fix the issue."
• - "Make the thing, the thing."
• - "Our team is already so proficient in all of our tools. We just bring you into that box and then we can operate pretty quickly."
• - "Suck it up, buttercup, you either lay in bed and you crumble, or you actually get out and do something."
• - "Make sure you're prepared because I want to put the fire out before it starts."
• - "Proactive maintenance and operating with a style and posture that's kind and warm yet has a level of speed."

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