It’s with great pleasure that we welcome back Robyn Bolton! Robyn, welcome back to the Podcast!

Robyn is the founder and chief navigator at MileZero, a consulting and coaching firm that helps leaders use innovation to confidently and consistently grow business revenue. Robyn is also an assistant professor at the Massachusetts College of Art and Design where she teaches courses in strategy and product innovation in the college’s master of design innovation program.

Prior to founding MileZero, she was a partner at Innosight, the innovation and growth strategy consulting firm cofounded by Harvard professor Clayton Christensen, a manager at the Boston Consulting Group’s offices in Boston and Copenhagen and was assistant brand manager at P&G for the development and launch of Swiffer.

I strongly recommend her blog and newsletter you can find it at milezero.io. Because Robyn is an awesome and concise writer: Every word you spend reading is valuable. She was voted the number one blogger of 2022 and 2023 on human-centered design and innovation. And today we’re going to take a bit of a dive into her new book “Unlocking innovation, a leaders guide for turning bold ideas into tangible results.” So, let’s dive in – we might even touch on chocolate cookies!

Our guest today Kyle Godbey, is a service designer and transcontextual designer and has worked for over 20 years in the fintech industry, government and retail.

In this episode we talk to Kyle about one of the methods within the Cynefin ecosystem: the sensemaker methodology.

Sensemaker is "an online crowd-sourcing research tool for collecting and self-interpreted micro-narratives and for discovering actionable insights beyond surveys and focus groups"