• Psychopath Customers: The Rising Problem of Bad Customer Behavior

  • Aug 7 2013
  • Length: 54 mins
  • Podcast

Psychopath Customers: The Rising Problem of Bad Customer Behavior

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  • Summary

  • There is a rising problem with “psychopath customers” and bad customer behavior. Many organizations in the services and restaurant industries are experiencing an increase in dysfunctional behavior from bad customers. Many workers in these industries have been assaulted, yelled at, cursed at, verbally insulted, spit on, name called (also called racial epithets) and other aggressive behavior. This behavior has ranged from verbal to assault. Consider the case with an employee at a major drive-thru restaurant that was attacked through the drive-thru window by an irate customer because they made a mistake on their order. Many employees are defenseless against these assaults from bad customers for fear of losing their jobs. This dysfunctional behavior is on the rise and is escalating to violence against services employees. Why does this happen? What can you do about psychopath customers? We will be joined by experts, Dr. Dave Aron and Nicole Kimmick. You don’t want to miss this show! Come join us at Game On ® Business Talk Radio with D. Anthony Miles
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