• Redefining Telco Customer Service: Insights from Jinu Koshy on AI and Digital Transformation

  • Sep 5 2024
  • Length: 23 mins
  • Podcast

Redefining Telco Customer Service: Insights from Jinu Koshy on AI and Digital Transformation

Listen for free

View show details

  • Summary

  • In this episode of the InnovationToday Podcast, host Spencer Beemiller welcomes Jinu Koshy, Vice President and Global Head of Domain Consulting, Communications, Media, and Technology at Infosys. They discuss innovation in the telecom industry, focusing on the transformation in customer service. Jinu shares his insights on the impact of AI and GenAI in enhancing customer experience and the strategic collaborations between Infosys and ServiceNow. Key topics include the importance of proactive customer care, the concept of Service Bridge, and the role of AI in modernizing telco infrastructure.

    See omnystudio.com/listener for privacy information.
    Show more Show less
Show more Show less
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about Redefining Telco Customer Service: Insights from Jinu Koshy on AI and Digital Transformation

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com reviews

Amazon reviews
No Reviews are Available