• S1E11: Service BDC: Challenges and Solutions To The Complexities of The Service Department

  • Apr 28 2025
  • Length: 1 hr and 6 mins
  • Podcast

S1E11: Service BDC: Challenges and Solutions To The Complexities of The Service Department

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  • Summary

  • Josh Sack returns to break down the operational intricacies of modern service departments. The episode covers Strolid’s eight-page onboarding process for aligning BDC agents with dealer-specific workflows, optimizing scheduler capacity to reduce “declined appointment” rates, and bridging communication gaps between sales and service teams. A case study reveals how proactive recall management campaigns can boost warranty revenue by 25%. Key insight: “Every ‘we’re fully booked’ response is a missed chance to build lifetime customer value.” Learn more about how Strolid helps dealerships Never Miss opportunities for dealers at https://www.strolid.com.
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