• S1E12: Striking the Balance: Perfection vs. ‘Good Enough’ in Customer Service

  • Apr 28 2025
  • Length: 47 mins
  • Podcast

S1E12: Striking the Balance: Perfection vs. ‘Good Enough’ in Customer Service

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  • Summary

  • Vin Micciche and Josh Sack debate operational pragmatism in dealership operations. They argue against chasing unrealistic 100% satisfaction metrics, advocating for standardized processes that deliver consistent 80-90% reliability across call response times, follow-up cadence, and issue resolution. The conversation highlights how Strolid’s “tamper-proof” reporting identifies actionable friction points without overwhelming staff. Key takeaway: “A ‘B+’ experience delivered consistently outperforms occasional A+ service with erratic execution.” Learn more about how Strolid helps dealerships Never Miss opportunities for dealers at https://www.strolid.com.
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