• S1E15: Revolutionizing Sales: AI’s Role in Rapid Response and Personalized Customer Care - Automotive BDC

  • Apr 29 2025
  • Length: 47 mins
  • Podcast

S1E15: Revolutionizing Sales: AI’s Role in Rapid Response and Personalized Customer Care - Automotive BDC

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  • Summary

  • Vin Micciche and Thomas McCarthy-Howe return to unpack AI-driven strategies for cutting lead response delays and hyper-personalizing interactions. The episode details Strolid’s co-pilot system, which equips agents with real-time inventory/credit data during calls and AI-powered dynamic scripting that adapts to customer sentiment. Case studies reveal how unified conversation histories reduce “tower” handoff delays by 40% and turn abandoned chats into appointments. A pivotal insight: “AI transforms lead handling from a process into a real-time conversation second saved is a customer retained.” Learn more about how Strolid helps dealerships Never Miss opportunities for dealers at https://www.strolid.com.
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