Cheryl Taylor is no stranger to managing projects on a large scale. When she landed a contract to replace a 17-year-old jail technology, she jumped at the chance! Not only did she complete that project 10 months ahead of schedule, but the project even won an innovation award.

That kind of success results from a career that spans telecommunications, energy, healthcare, education, and more. She’s worked in large publicly-traded companies, government institutions, and small businesses, including her own – TPM Services.

In this scale tale, Cheryl takes us back to the time when she upgraded that jail technology for a county government organization with over 800 employees with an $800M annual budget. Discover how she developed a project plan, kept reluctant staff engaged, and ensured no inmates were lost in the system.

Unfamiliar with the U.S. jail system? No worries! We share lessons learned at the end of this episode that you can apply to any business.

𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐

👉View this Episode’s Full Show Notes at ScaleTalesPodcast.com.

© Copyright 2024. Scale Tales is an Equilibria, Inc. podcast. We're dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Visit our website to learn more.

"Never take advice from someone who has nothing to lose by giving it." - Darrell Evans

That comes from Darrell Evans, an investor, business coach, and digital marketing expert. He graduated over 20 years ago with a finance degree and entered financial sales before moving into the mortgage industry. He later founded a successful mortgage company and a digital marketing agency, using early digital marketing strategies that proved effective during economic uncertainty.

By 2012, he and his business partner met the owner of an auto body shop who, though already successful, wanted to scale to the next level.

In our latest scale tale, Darrell takes us back to that moment when they applied their 6-step framework that incorporated internet marketing in the age of Web 2.0 during a time when things like YouTube and LinkedIn were barely a part of the collective conscious.

Take notes as he shares insights about tailoring products and services based on customer psychology and establishing a business infrastructure to support it.

𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐

👉View this Episode’s Full Show Notes at ScaleTalesPodcast.com.

© Copyright 2024. Scale Tales is an Equilibria, Inc. podcast. We're dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Visit our website to learn more.

Marianne Rutz, Europe’s leading customer support expert, started her career in 1999 at Hertz's contact center. She was well-suited for the role as she has a background in travel and tourism. After gaining more experience in operations, she faced a difficult and unexpected battle with cancer.

Undeterred, Marianne project managed her way through the rounds of treatment and upon winning this battle, she decided to start a business. Her consulting firm began with a desire to make customer service a better place by turning frontline customer service divisions from cost centres to profit centres.

When one of her retail clients began to struggle with providing quality customer service during the COVID-19 pandemic, they sought Marianne’s expertise. With her guidance, the client saw remarkable improvements and unexpected revenue growth. In this latest scale tale, Marianne shares how this transformation took place.

𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐

👉View this Episode’s Full Show Notes at ScaleTalesPodcast.com.

© Copyright 2024. Scale Tales is an Equilibria, Inc. podcast. We're dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Visit our website to learn more.