Our guest today is Dr. Jonathan Thorp, Chief Learning Officer at Quantum Connections. Dr. Thorp is a renowned expert in relational competency, with a focus on neuro and quantum social sciences. With 25 years of service in the United States Navy as a Naval Aviator and Flight Instructor, and later corporate leadership roles at JPMorgan Chase & Co., Dr. Thorp brings a unique blend of military discipline, corporate insight, and educational expertise.

In this episode of Scaling Culture, Ron and Dr. Thorp discuss:

• How leaders can foster psychological safety in their teams to combat burnout and disengagement.
• The power of ‘mirroring’ in leadership communication and its role in building understanding.
• How affirmations can transform workplace interactions, boosting morale and productivity.
• Insights into the "safe conversations dialogue" framework and how it helps resolve conflicts without judgment.
• The critical role relational competency plays in leadership, team success, and employee retention.

For more information about Dr. Jonathan Thorp and his work, please visit https://safeconversations.com/

To learn more about our books or Scaling Culture Masterclass on building resilient, high-performing teams, please visit Scalingculture.org

Our guest today is Bob McDonald – former United States Secretary of Veterans Affairs and former CEO of Procter & Gamble. Bob brings a wealth of experience and wisdom in leadership, having guided both military and corporate teams through complex challenges. His focus on values-based leadership and attention to detail has set a high standard in organizational culture.

In this episode of Scaling Culture, Ron and Bob discuss:

• The importance of aligning personal values with organizational goals
• Strategies for building a culture of trust and accountability
• Insights on leading through crises and driving organizational change
• The role of empathy in leadership and how it can impact team performance

For more information about Bob or his work, please follow him on LinkedIn: https://www.linkedin.com/in/bob-mcdonald-188b2a193/

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to ScalingCulture.Org.

And lastly if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues.

Our guest today is Joey Coleman, who helps companies keep their customers and employees. As an award-winning speaker, Joey Coleman shares his First 100 Days® methodology for improving customer and employee retention with organizations around the world, such as Whirlpool, Volkswagen Australia, and Zappos. His two books have received critical acclaim and both were instant Wall Street Journal best sellers.

In this episode of Scaling Culture, Ron and Joey discuss:

• The importance of building advocates when onboarding new employees, and some strategies to build strong connections from the outset
• What is the scientifically proven hiring remorse phase and why continuous communication during this period is critical
• What is a personal operating manual, and why should everyone adopt one?
• And finally, why understanding the phases of the employee lifecycle leads to better retention and satisfaction in the workplace

For more information about Joey or his work, please follow his on LinkedIn or go to https://joeycoleman.com

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to ScalingCulture.org

More on Joey Coleman's books!

Never Lose a Customer Again shows how to turn any sale into a lifelong customer and his newest book, Never Lose an Employee Again details a framework companies around the world can use to reduce turnover and increase employee engagement.